Customer Service Representative

2 days ago

Taguig, National Capital Region, Philippines Tata Consultancy Services (TCS) Full time ₱150,000 - ₱450,000 per year

TCS BGC Taguig Site is HIRING for CSR's

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring customer satisfaction. You will handle inbound calls, emails, and chat messages, assist with product or service questions, and process orders or returns. The ideal candidate is a problem-solver with excellent communication skills and a passion for helping others.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Resolve product/service issues and troubleshoot complaints
  • Provide accurate information and support to customers
  • Process orders, returns, and account updates
  • Maintain a positive, empathetic, and professional attitude toward customers

Qualifications:

  • College level - minimum of 2 years completed without back subjects + 1 yr experience in BPO
  • Open for fresh college graduates (SY2025)
  • Strong communication and problem-solving skills
  • Previous customer service experience is a plus
  • Ability to work in a fast-paced environment
  • Proficiency in basic computer skills and systems
  • Can Start immediately on October

About TCS:

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model (GNDM), recognised as the benchmark of excellence in software development. A part of the Tata group, India's largest industrial conglomerate, TCS has over 198,500 of the world's best-trained consultants in 42 countries. The company generated consolidated revenues of over $10 billion USD for year ended March 31, 2012 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at

Job Types: Full-time, Permanent

Work Location: In person

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