Customer Service Representative

11 hours ago

Taguig, National Capital Region, Philippines Satellite Office Full time ₱200,000 - ₱250,000 per year
We are building a pool of Customer Service Representatives to support our US or AU-based clients. The ideal candidate will be the first point of contact, providing exceptional service and resolving inquiries via phone, email, and chat. Experience in a US or AU-facing BPO is crucial.

Key Responsibilities:
  • Handle customer inquiries and resolve issues promptly and professionally through various channels (phone, email, chat).
  • Provide information about products and services.
  • Process orders, forms, and applications.
  • Identify and escalate priority issues to the relevant teams.
  • Maintain accurate records of customer interactions and transactions.
  • Strive to achieve high customer satisfaction and first-contact resolution.
Qualifications:
  • At least 1-2 years of experience in a customer service role, specifically supporting US or AU customers in a BPO or multinational setting.
  • Excellent verbal and written English communication skills with a neutral accent.
  • Strong computer navigation skills and proficiency with CRM systems (e.g., Salesforce, Zendesk).
  • Customer-oriented with a calm and patient demeanor.
  • Willingness to work on a shifting schedule, including night shifts and US or AU holidays.
Role type Customer Service Role Customer Support Representative Locations Uptown Place, Bonifacio Global City, Taguig, Jollibee Tower, Ortigas Center, Pasig City, Robinsons Cyberscape Gamma, Ortigas Center, Pasig City Work Schedule Dependent on client need Shifting Schedule? true Shifts with Daylight Savings? true

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