Customer Service Representative

10 hours ago

Taguig, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱200,000 - ₱250,000 per year

Customer Service Representative (Hybrid) – BGC

Location:
Bonifacio Global City, Taguig

Work Setup:
Hybrid

About the Role

We are looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives. The role involves handling customer inquiries, resolving issues efficiently, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities

  • Handle inbound and/or outbound calls, chats, or emails from customers in a professional and courteous manner.
  • Identify customer needs and provide appropriate solutions or information.
  • Accurately document all customer interactions and transactions.
  • Escalate complex issues to higher-level support when necessary.
  • Meet or exceed performance metrics such as quality, productivity, and customer satisfaction scores.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Stay updated on product knowledge, policies, and procedures.

Qualifications

  • Excellent English communication skills
    —both verbal and written.
  • Strong problem-solving and multitasking abilities.
  • Amenable to
    hybrid work setup
    and shifting schedules.
  • Willing to work in
    BGC, Taguig
    .

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