Customer Service Representative

59 minutes ago

Pasay, National Capital Region, Philippines Surehire Services OPC Full time ₱250,000 - ₱500,000 per year

Customer Inquiry Handling
: Respond to player inquiries via live chat, phone, or email, providing professional and friendly support.

Issue Resolution:
Assist with account, payment, and product related questions, ensuring timely follow-up.

Complaint & Feedback Management
: Address player complaints effectively and escalate critical issues to relevant teams.

Data Recording:
Accurately log customer interactions and maintain service databases.

Cross-Team Collaboration
: Work with operations and technical teams to optimize player experience.

Qualifications:

Education & Experience:

High school diploma or equivalent (Bachelor's degree preferred but not required)

1+ years of experience in
email/live chat support
,
ticketing systems
, or
non-voice customer service

Technical Skills:

Excellent
written communication
with strong grammar and typing speed (40+ WPM)

Proficiency in
email etiquette
and
live chat support

Ability to multitask (handling multiple tickets/chats simultaneously)

Basic knowledge of
Microsoft Office/Google Workspace

Soft Skills:

Strong problem-solving and analytical skills

Patience and empathy in handling customer concerns

Attention to detail and accuracy in responses

Ability to work independently and in a team

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