Branch Manager

2 days ago

Manila, National Capital Region, Philippines JWAY GROUP (PHILIPPINES) INC. Full time ₱1,500,000 - ₱2,500,000 per year
Overview

The Branch Manager is responsible for overseeing the overall operations, performance, and compliance of a bank branch. This role ensures the branch meets its financial targets, delivers superior customer service, and operates in full compliance with banking regulations and internal policies. The Branch Manager provides leadership, coaching, and direction to branch staff, driving both individual and team success.


Key Responsibilities
  • Lead day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
  • Develop and execute strategies to achieve branch sales targets, customer acquisition goals, and profitability objectives.
  • Manage and mentor branch staff, providing training, guidance, and performance evaluations to ensure service excellence.
  • Build and maintain strong customer relationships by ensuring high-quality service, effective resolution of issues, and promotion of financial products.
  • Oversee cash management, security, and audit procedures, ensuring the safekeeping of branch assets.
  • Analyze branch performance metrics, prepare reports, and implement action plans to address gaps and optimize results.
  • Collaborate with senior management on branch marketing initiatives and community engagement to increase visibility and market share.
  • Act as a role model of the bank's values, promoting integrity, accountability, and customer focus.

Qualifications
  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field (Master's degree preferred).
  • Minimum of 5–7 years of banking experience, with at least 3 years in a leadership or supervisory role.
  • Strong knowledge of banking operations, credit and lending, and regulatory compliance.
  • Proven ability to meet or exceed branch sales targets and drive business growth.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.

Key Competencies
  • Strategic Leadership & People Management
  • Sales and Business Development
  • Operational Excellence & Risk Management
  • Financial Acumen & Analytical Skills
  • Customer Relationship Management
  • Decision Making and Problem Solving

Location: Willing to be assigned anywhere within Metro Manila

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