IT Support Technician

2 weeks ago

Makati City, National Capital Region, Philippines Cartrack Full time

Are you curious, innovative, and passionate about IT Hardware and Infrastructure?
Do you take ownership, embrace challenges, and love problem-solving?
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an
IT Support
Technician
to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities
Support Infrastructure Regionally

  • Proactively maintain branch equipment i.e., UPS, Switches, CCTV, Access Control.
  • Maintain personal computers, Laptops, headsets and Operating Systems (MS windows and office).
  • Basic command line proficiency in Linux is a plus.
  • Maintain Voice services, PABX, Physical and softphones, SIP trunks, SPAM caller ID checks.
  • Branch office networking, WIFI, Switches, LAN, WAN.
  • Proficiency in email management, Microsoft Outlook, email gateways (Microsoft Exchange\Zimbra).
  • Familiarity with Excel (basic proficiency), with an advanced skill set as a bonus.
  • Familiarity with any ticketing system is a beneficial skill.
  • User account management – Active Directory \ FreeIPA \ IAM\ SAMBA AD.
  • End user VPN setup and Maintenance, 2FA.
  • Security tools – End point protection (Sophos).

Meet IT Support Service Level Agreements

  • Prioritize accordingly to meet customer satisfaction standards.
  • Plan and organize daily activities to ensure tasks are completed in time.

Helpdesk Support Function

  • Action assigned tickets on Ticketing system.
  • Update tickets daily.
  • Give timely feedback.
  • Ensure that tickets are closed timeously with high quality service ensuring minimal comebacks

Requirements

  • Diploma or bachelor's degree majoring in Computer Science, Information System, Information Technology, Informatics Engineering or Computer Engineering course.
  • Minimum of 5 years of working experience in Technical Support / IT Support / Desktop / Helpdesk experience.
  • Previous JIRA experience or similar ticketing system.
  • Knowledge of Active Directory, MS Office Suite.
  • Knowledge of Windows XP, Win 7, Win 8 and Win 10 &11.
  • Willing to work onsite in Makati City

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