L3 Support Technician

1 week ago

Quezon City, National Capital Region, Philippines ScalableOS Full time ₱600,000 - ₱1,200,000 per year

This is a remote position.

SUMMARY
We are seeking a highly skilled Level 3 Help Desk Support Technician to join our technical team. This role requires advanced troubleshooting expertise across Microsoft, Cisco, and networking platforms, with the ability to resolve escalated issues.

The ideal candidate will have strong experience in Microsoft 365, Azure, Cisco Meraki, and Windows Server environments, with additional exposure to networking, security, and virtualization technologies.

JOB RESPONSIBILITIES
  • Serve as the final escalation point for advanced help desk issues.
  • Diagnose and resolve complex issues across Microsoft 365, Windows, networking, and virtualization platforms.
  • Perform advanced configuration and administration of Microsoft Entra ID, Azure Virtual Machines, and Azure Virtual Desktop.
  • Manage Cisco Meraki MX, MS, and MR devices, including deployment, monitoring, and troubleshooting.
  • Support Microsoft Windows Server environments (2016/2019/2022+).
  • Develop and execute PowerShell scripts to automate administration tasks.
  • Collaborate with project teams on deployments, migrations, and infrastructure upgrades.
  • Document solutions, workflows, and best practices for team knowledge sharing.
  • Provide mentorship and guidance to Level 1 and Level 2 technicians.
REQUIRED SKILLS & EXPERIENCE
  • Microsoft Windows 10/11 support and troubleshooting
  • Microsoft 365 Apps for Business/Enterprise administration
  • Microsoft Teams configuration and support
  • Microsoft Entra Identity Administration
  • Microsoft 365 general administration
  • OSI Model & networking fundamentals
  • Cisco Meraki MX, MS, MR management
  • Microsoft Windows Server (2016/2019/2022/etc.)
  • Microsoft Azure Virtual Machine deployment & management
  • Microsoft Azure Virtual Desktop
  • PowerShell scripting
NICE-TO-HAVE SKILLS
  • Cisco Catalyst & ISR routers/switches
  • Experience with Ubiquiti, Fortinet, WatchGuard, or other networking solutions
  • Azure networking & security administration
  • Security tools: SentinelOne, ThreatLocker
  • Genetec (security systems)
  • VMware (virtualization)
  • Veeam (backup and recovery)
  • ConnectWise PSA/RMM
QUALIFICATIONS
  • 5+ years of IT support experience, with at least 2 years in a Level 3 or senior support role in an MSP.
  • Relevant Microsoft or Cisco certifications strongly preferred (e.g., MCSA, MS-100/101, AZ-104, CCNA, CCNP, Meraki CMNO).
  • Excellent communication and collaboration skills for working with both technical teams and end users.
  • JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

JOB REQUIREMENTS

  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

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