Call Center Team Lead

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱250,000 per year


Position: Team Lead - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice Support

Work Arrangement: Fully Onsite in Cebu

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: Undergraduate or college graduate

Work Experience:

  • Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector

Responsibilities:

  • Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
  • Communication: Promoting clear and transparent communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
  • Task Delegation & Coordination: Assigning tasks based on individual strengths and current workloads, coordinating activities, and setting deadlines.
  • Coaching & Development: Offering guidance, constructive feedback, and training to help team members enhance their skills and reach their full potential.
  • Conflict Resolution: Addressing and resolving conflicts within the team to foster a positive, collaborative, and productive work environment.

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