Customer Service Supervisor

2 days ago

Makati City, National Capital Region, Philippines RUSTAN COMMERCIAL CORPORATION Full time ₱250,000 - ₱500,000 per year

Job Summary

Responsible for the smooth and efficient operations of the store's concierge counters, with the objective of providing customer-focused and quality service.

Primary Accountabilities

A. Counter Operations

  1. Oversees the daily operations of the store's concierge, private imprints, alteration services area and gift wrapping counters to ensure quality service to customers.

  2. Reports any incidents, irregularities, customer complaints that require immediate superior's output on actions/measures that need to be taken.

B. Policies & Procedures

  1. Recommends policies and procedures that will enhance/improve the delivery of customer service/customer loyalty programs.

  2. Disseminates to Counter Clerks the company policies and procedures on counter operations and monitors implementation to ensure consistency, effectivity and compliance.

C. People Management

  1. Prepares shifting schedule of staff, allocates and oversees work assignments to ensure they meet established quality standards.

  2. Evaluates staff performance to ensure productivity and competence.

D. REPORTS

  1. Monitors the preparation of monthly performance/productivity reports to ensure timely delivery.

E. Administrative

  1. Requests new equipment/supplies for requisition to ensure adequate stock.

  2. Maintains cleanliness and orderliness of counters to ensure compliance to establishment's standards.

  3. Secures counter merchandise to prevent pilferage/loss.

Education

College degree in Business and Hospitality

Experience

2 years work experience in service-oriented industry

Technical Competencies

Computer literate, merchandise facts, complaint handling, training, international trading knowledge

Behavioral Competencies

Building customer loyalty, communication, customer focus, coaching

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