Customer Service Representative

3 days ago

Makati City, National Capital Region, Philippines OAMPI Inc. Full time ₱300,000 - ₱600,000 per year
CSR Dispatchers — Security solutions firm

Earn up to PHP 25,000/month for this back office position

19/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS

  • A bachelor's degree in Criminology or a related field is a plus
  • At least 1 year of experience in a customer service representative role
  • Preferred experience in fraud detection, financial services, or insurance industries
  • Background in call dispatching and handling escalations, preferred but not required
  • Experience in managing or responding to emergency situations

  • Advantageous experience in:

  • Collections;

  • Surveillance;
  • Production; and
  • Customer service, particularly with crossover into criminology or security.

RESPONSIBILITIES

  • Answer and document all incoming and outgoing calls promptly and professionally
  • Maintain accurate and timely dispatch records and shift pass-down information
  • Monitor patrol activity and checkpoints to ensure coverage, timely responses, and compliance with schedules
  • Coordinate with on-duty patrol officers and supervisors to address missed assignments or urgent needs
  • Track guard attendance, including late arrivals, call-offs, and missed check-ins; escalate issues as needed
  • Act as the incident coordinator during emergencies, ensuring communication flows between officers, supervisors, and management
  • Respond to client calls with professionalism and direct inquiries to the appropriate manager or department
  • Support incident reporting by logging details and notifying the appropriate leadership
  • Assist with scheduling updates and operational adjustments when staffing issues arise
  • Follow up on equipment installations or security hardware checks to ensure accurate documentation

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