Customer Service Representative

1 week ago

Makati City, National Capital Region, Philippines LSG Makati, PH Full time ₱200,000 - ₱500,000 per year

The Customer Service Representative – Data Entry is an entry-level role open to candidates with NO prior experience. The position focuses on performing high-volume, repetitive data entry tasks such as copying, pasting, validating, and updating information in various systems. The ideal candidate is detail-oriented, can follow structured workflows, and is comfortable performing routine tasks consistently and accurately.

Key Responsibilities

Data Entry & System Updates

  • Perform repetitive copy-and-paste tasks to update, input, and manage customer or client information in internal systems.
  • Ensure data accuracy and completeness according to required formats.
  • Retrieve, verify, and cross-check data from multiple system sources.
  • Maintain organized and updated records in line with company and client standards.

Customer Support Assistance

  • Assist customer service operations by updating customer information as needed.
  • Respond to basic internal team inquiries regarding data accuracy or record status.
  • Follow predefined scripts, templates, and workflows for any customer-facing support tasks (if assigned).

Quality & Compliance

  • Meet productivity targets for speed and accuracy.
  • Follow documented SOPs and guidelines for all data entry processes.
  • Report any data inconsistencies or system issues to the supervisor.

Operational Support

  • Coordinate with the team and supervisor for clarifications or updates.
  • Join training sessions to stay familiar with new tools, process changes, or account requirements.
  • Maintain confidentiality and handle sensitive information responsibly.

Qualifications

  • Open to candidates with NO experience.
  • Senior High School Graduate or College Level/Graduate (any course).
  • Basic computer skills and familiarity with typing tasks.
  • Ability to follow step-by-step instructions consistently
  • High attention to detail and accuracy
  • Willing to work in a repetitive, high-volume task environment.
  • Willing to work shifting schedules or night shift depending on account.
  • Previous BPO or data entry experience is a plus but not required.

Job Type: Fixed term

Contract length: 3 months

Application Question(s):

  • We must fill this position urgently. Can you start immediately?
  • Are you willing to work onsite in Makati City?
  • Are you willing to work on a shifting schedule, graveyard shift, and during weekends and/or holidays if needed?
  • What are your salary expectations for the position?

Work Location: In person

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