Customer Service Supervisor

2 weeks ago


Makati City, National Capital Region, Philippines Rustan Commercial Corporation Full time ₱300,000 - ₱600,000 per year

Job Summary

Oversees the daily operations of the store's concierge counters, including
private imprints, alteration services, and gift wrapping
, to ensure
high-quality, customer-focused service
.

Key Responsibilities

  • Manage
    counter operations
    , handling customer complaints and reporting incidents.
  • Implement and monitor
    company policies and procedures
    for counter operations.
  • Prepare staff
    work schedules
    , assign tasks, and
    evaluate performance
    .
  • Monitor
    monthly performance reports
    .
  • Manage
    equipment, supplies, and merchandise
    , ensuring cleanliness, orderliness, and security.

Qualifications

  • Education:
    Bachelor's degree in Business or Hospitality.
  • Experience:
    Minimum 2 years in a
    service-oriented environment
    .
  • Skills:
    Computer literacy, complaint handling, merchandise knowledge, training, and coaching.
  • Behavioral:
    Customer focus, communication, loyalty building, and team coaching.

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