Customer Service Supervisor
2 weeks ago
Job Summary
Oversees the daily operations of the store's concierge counters, including
private imprints, alteration services, and gift wrapping
, to ensure
high-quality, customer-focused service
.
Key Responsibilities
- Manage
counter operations
, handling customer complaints and reporting incidents. - Implement and monitor
company policies and procedures
for counter operations. - Prepare staff
work schedules
, assign tasks, and
evaluate performance
. - Monitor
monthly performance reports
. - Manage
equipment, supplies, and merchandise
, ensuring cleanliness, orderliness, and security.
Qualifications
- Education:
Bachelor's degree in Business or Hospitality. - Experience:
Minimum 2 years in a
service-oriented environment
. - Skills:
Computer literacy, complaint handling, merchandise knowledge, training, and coaching. - Behavioral:
Customer focus, communication, loyalty building, and team coaching.
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