Technical Service Supervisor

22 hours ago

Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱40,000 - ₱80,000 per year
Focus Global is dedicated to bringing the world's top global brands to Southeast Asian homes. We take pride in being a true marketing company by employing extensive marketing tools and by investing and experimenting in new technology to help us regularly rethink and re-imagine the consumer retail experience. We promote a culture of growth, creativity, and excellence through our brands and through our people.

Key Responsibilities:

1. Provide onsite or online technical support to field technicians and customer service team

2. Review service reports and schedule follow up calls if necessary

3. Ensure timely response to clients' requests and complaints via telephone or email

4. Identify key product and service issues and escalate to the Service Manager or to brand principals if necessary.

5. Establish and monitor KPIs: First call resolution, backjobs, average response time, average resolution time, etc.

6. Ensure continuous learning and training of field service technicians and installers

7. Enforce discipline and proper work ethics and practices among field technicians and installers

8. Ensure all work-related equipment and tools are utilized and maintained in a safe and responsible manner.

9. Ensure all work-related tasks are performed in compliance with Focus Global guidelines and appropriate Health & Safety measures.

Experience in the following areas:

Electrical or Mechanical Engineering and technical background

Supervisory experience in a similar product category (major home appliances)

Prior experience managing complex projects with sizable teams

Strong written and verbal communication skills

Able to multitask, set priorities and manage time effectively

  • Technical Service Specialist

    23 hours ago

    Mandaluyong City, National Capital Region, Philippines Focus Global Pte. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Mandaluyong,Metro ManilaFull TimeAbout the Role:The Technical Specialist plays a key role in ensuring the smooth operation of Technogym service activities. This role provides hands-on technical support to field technicians, assists in complex installations and troubleshooting, and ensures service standards are met across all client sites. Acting as a bridge...

  • Technical Service Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱900,000 - ₱1,200,000 per year

    About the Role:The Technical Specialist plays a key role in ensuring the smooth operation of Technogym service activities. This role provides hands-on technical support to field technicians, assists in complex installations and troubleshooting, and ensures service standards are met across all client sites. Acting as a bridge between the Technical Services...

  • Service Technical Support IX

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Vertiv Full time ₱60,000 - ₱120,000 per year

    Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need...

  • Service Technical Support IX

    22 hours ago

    Mandaluyong City, National Capital Region, Philippines Vertiv Group Corp. Full time ₱40,000 - ₱80,000 per year

    Job DescriptionJoin a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don't just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen...

  • Technical Supervisor

    22 hours ago

    Makati City, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱900,000 - ₱1,200,000 per year

    Technical Supervisor (Makati City)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize...

  • Engineering Supervisor

    3 days ago

    Mandaluyong City, National Capital Region, Philippines PYC Foods Corporation Full time ₱900,000 - ₱1,200,000 per year

    The Engineering Supervisor is responsible for ensuring that all commissary production equipment operates efficiently and reliably to meet the requirements. This role supervises the maintenance team, implements the preventive maintenance program, and ensures compliance with operational, safety, and environmental standards. The Engineering Supervisor also...

  • Technical Services Manager

    1 week ago

    Makati City, National Capital Region, Philippines One Depot Full time ₱1,200,000 - ₱3,600,000 per year

    The Technical Services Manager is overall in-charge in enhancing customer satisfaction, streamlining operations, and driving continuous improvement in Technical Department.People ManagementLead and manage the Technical Department for Managed Print Services and Rental Services providing guidance and training, and mentorship.Monitor service performance metrics...

  • Technical Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Service IT+ Inc. Full time ₱400,000 - ₱600,000 per year

    Join ServiceIT+ as a Technical SpecialistKickstart or grow your IT career with a passionate team dedicated to delivering top-tier tech support and solutions.We're looking for highly motivated individuals eager to build their expertise inCybersecurityorIT Service & Asset Management (ITSM/ITAM).What You'll Do:Provide excellent technical support to ServiceIT+...

  • technical support supervisor

    2 weeks ago

    Caloocan City, National Capital Region, Philippines PETROMINE (M) SDN. BHD. BRANCH OFFICE Full time ₱900,000 - ₱1,200,000 per year

    Technical Supervisor – Carbonizer Machine(1 Vacancy)Job Description:Supervise daily operations of the Carbonizer Machine to ensure safe, efficient, and continuous production.Operate and oversee machine processes, ensuring quality, consistency, and adherence to production targets.Conduct preventive maintenance and troubleshoot mechanical/electrical...

  • General Supervisor

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    A Registered Mechanical or Electircal Engineerwith at least 20 years of relevant work experience in building construction, repair, and maintenance works, including 5 years in a supervisory and management role. Must have extensive experience in organizing, supervising, and managing teams on both technical and administrative aspect, and has excellent...