Customer Care Representative

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

As Customer Care Representative, you'll represent the account and interact with clients through various platforms of support and ensure their service- or product-related problems are addressed in a timely and efficient manner. As an employee of the Company, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment.

YOUR DAY COULD SEE YOU:

  • Providing friendly and helpful customer service on platforms like TikTok, Shopee, and Lazada
  • Answering customer questions through chat about products, promotions, and orders
  • Handling complaints with care and solving issues on the first try
  • Helping customers with order tracking, returns, cancellations, and other common concerns
  • Collecting customer feedback and sharing it with the team to help improve our products and services
  • Working with other teams (like logistics or billing) to sort out more complex problems
  • Keeping up to date with product info, promotions, and company updates
  • Following company rules and making sure your work is accurate and detailed
  • Helping your teammates and stepping in when extra support is needed

       A BIT OF YOU:

  • You're great at providing friendly, helpful customer service
  • You have good communication, listening, and organizational skills
  • You're motivated, take initiative, and like to get things done
  • You can adapt quickly when things change at work
  • You're flexible and open to working different shifts when needed
WHAT SUCCESS LOOKS LIKE FOR YOU
  • Achievement of pre-defined KPIs and SLAs.
  • Excellent feedback from customers, internal and external.
WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life

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