Customer Care Agents

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Skyro Full time ₱250,000 - ₱500,000 per year

About the Company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

What You'll Do:

  • Act as the first point of contact for Skyro customers — providing helpful, friendly, and timely support.
  • Communicate via SMS, chat, phone, email, and social media to resolve a variety of customer concerns.
  • Analyze and investigate more complex cases, even handling offline coordination when needed.
  • Collaborate with internal teams to deliver fast and accurate solutions.
  • Maintain a balance between casual and professional tone to match Skyro's brand.
  • Log key customer interactions and share insights to help improve internal processes.
  • Take on other tasks and support projects as needed — we grow together

What We're Looking For:

  • A Bachelor's degree in any field (required).
  • Strong critical thinking and problem-solving skills.
  • Excellent written and spoken communication skills in both English and Filipino.
  • A typing speed of at least 50 WPM.
  • A positive, customer-first attitude and a drive to learn and grow.

Nice to Have (But Not Required):

  • Experience or interest in personal finance, lending, or payments.
  • Familiarity with Jira, Confluence, or other support tools.
  • Multilingual skills (e.g., Cebuano, Bisaya, Ilocano, Ifugao) are a big plus

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