Customer Care Agent

1 week ago

Mandaluyong City, National Capital Region, Philippines Skyro Full time ₱900,000 - ₱1,200,000 per year

About the Company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

What You'll Do:

  • Act as the first point of contact for Skyro customers — providing helpful, friendly, and timely support.
  • Communicate via SMS, chat, phone, email, and social media to resolve a variety of customer concerns.
  • Analyze and investigate more complex cases, even handling offline coordination when needed.
  • Collaborate with internal teams to deliver fast and accurate solutions.
  • Maintain a balance between casual and professional tone to match Skyro's brand.
  • Log key customer interactions and share insights to help improve internal processes.
  • Take on other tasks and support projects as needed — we grow together

What We're Looking For:

  • A Bachelor's degree in any field (required).
  • Strong critical thinking and problem-solving skills.
  • Excellent written and spoken communication skills in both English and Filipino.
  • A typing speed of at least 50 WPM.
  • A positive, customer-first attitude and a drive to learn and grow.

Nice to Have (But Not Required):

  • Experience or interest in personal finance, lending, or payments.
  • Familiarity with Jira, Confluence, or other support tools.
  • Multilingual skills (e.g., Cebuano, Bisaya, Ilocano, Ifugao) are a big plus

  • Customer Care Team Lead

    6 days ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱600,000 - ₱720,000 per year

    Salary: P50,000 - P60,000 (Monthly Package)Schedule: Monday to Friday (07:00 AM-04:00 PM PHT)What are we looking for?Skills Required:Essential:Minimum 5 years' experience as a Customer Care AgentAt least 3 years in a Team Leader or Supervisor role, managing a team of 10 or moreStrong background in customer service operations and issue resolutionExcellent...

  • Seasonal Customer Service Agent

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Position: Seasonal Customer Service AgentWork set-up: Hybrid (1x onsite & 4x work from home)Schedule: Day ShiftDuration: October 2025 to March 2026In this role, you'll be the first point of contact for our customers—assisting them via phone, email, and live chat. From handling product inquiries and order updates to resolving returns and warranty concerns,...

  • Customer Service Agent

    4 days ago

    Makati City, National Capital Region, Philippines ZP Divina Consultancy Firm Inc. Full time ₱150,000 - ₱250,000 per year

    Job Summary:We are seeking dedicated and empathetic individuals to join our Medical Healthcare Insurance/Managed Healthcare team. As a Customer Service Agent, you will assist members with healthcare-related concerns, provide accurate policy information, and ensure a positive customer experience while supporting a leading healthcare account.Qualifications:At...

  • Customer Service Agent Level 1

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldCustomer Service Agent Level 1Mandaluyong, Metro ManilaReporting to: Team LeaderWe're an award-winning global outsourcer...

  • Customer Care

    6 days ago

    Quezon City, National Capital Region, Philippines GameOne PH Full time ₱150,000 - ₱250,000 per year

    Customer Care Associate (Chat Support) Cubao, Quezon CityQualifications:College level or graduateAt least 1 year customer service experience (E-commerce/Retail/Financial Services a plus)Strong written communication skillsPatient, detail-oriented, and customer-focusedJob Highlights:Assist customers via chat, email, and other online channelsHandle inquiries,...

  • Customer Service Agent Level 1

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldCustomer Service Agent Level 1 Mandaluyong, Metro ManilaReporting to: Team LeaderWe're an award-winning global outsourcer...

  • Customer Care Agent

    2 weeks ago

    Caloocan City, National Capital Region, Philippines Sapient Solution NCR Full time ₱240,000 - ₱300,000 per year

    Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Customer Service Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply NowResponsibilities:Handle incoming calls and customer inquiriesProvide accurate information and assistanceResolve customer concerns and...

  • Sr. Specialist, Customer Care

    1 week ago

    Quezon City, National Capital Region, Philippines Western Union Full time ₱900,000 - ₱1,200,000 per year

    Senior Specialist, Customer Care – Quezon City, PhilippinesAre you looking for a customer service role that lets you learn new skills in a supportive environment? Are you interested in growing your career with a worldwide financial services leader that is reaching customers and receivers around the globe? Then it's time to join Western Union as a Senior...

  • Customer Care Associate

    7 days ago

    Marikina City, National Capital Region, Philippines Lead Logistics Innovations, Inc. Full time ₱200,000 - ₱240,000 per year

    Customer Care AssociateThe Customer Care Associate acts as the frontline liaison between LLII and GADC (McDonald's Philippines), handling customer inquiries, complaints, orders, cancellations, and shipment tracking to ensure satisfaction and loyalty. The role supports and guides Customer Care Representatives, coordinates with internal departments, and...

  • Call Center Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines InLife Health Care Full time ₱120,000 - ₱200,000 per year

    The Call Center Agent is involved in the operations of the Call Center Department of iCare which operates 24/7 to ensure that iCare members availing of the medical benefits are assisted accordingly to contribute to employee engagement, and retention in proportion but not limited to the medical needs of the company and covered companies and individuals.JOB...