Technical Support Expert

4 days ago

Clark Freeport Zone Pampanga Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

We would love for you to explore other opportunities within Asurion.

  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet or exceed client metric obligations.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Able to understand the different accents and able to speak clearly using a neutral accent.
  • Excellent online communication skills including spelling, grammar, tone and professionalism.
  • Strong teamwork skills.
  • Ability to maintain a positive attitude.
  • Demonstrate a good cultural fit against Company values and beliefs.
  • Prepared to actively work as part of a team.
  • Able to meet challenges and can handle stressful situations.
  • Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset.

Minimum qualifications:


• Has completed at least high school diploma

• With at least 1-year customer service experience in a BPO tech program

• With at least 6 months of BPO sales experience

About Asurion

At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.

  • Put Customers First
  • Play A Team Sport
  • Take Ownership
  • Collaborate and Then Commit
  • Reach Full Potential

Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

  • Customer Support Expert

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Asurion Full time ₱150,000 - ₱250,000 per year

    For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At Asurion, we don't just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more...

  • Technical Support Representative I

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Live Group International Pty Ltd Full time ₱250,000 - ₱450,000 per year

    About UsEstablished in 2006, Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses with a variety of payment solutions. Our global workforce of over 140 people continues to focus on innovation in the highly competitive payments landscape.We're proud to nurture an environment where you'll love what you do,...

  • AU Level 1 Technical Support

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱250,000 - ₱400,000 per year

    Discover 100% YOU as an AU Level 1 Technical Support Apply nowPosition: AU Level 1 Technical SupportLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Level 1 Technical Support, you are...

  • Technical Support Representative

    4 days ago

    Clark Freeport Zone, Philippines J-K Network Manpower Services Full time ₱300,000 - ₱420,000 per year

    COMPANY PROFILE: Information technology, outsourcing, and business consulting services that offer services to clientsPosition: Technical Support RepresentativeIndustry: BPO CompanyWork Location: Clark PampangaSalary: Php 25,000 to Php 35,000Work Schedule: Shifting (Morning, Mid and Night shift)Work Set Up: Working OnsiteQualifications:Graduate of IT,...

  • It Technical Support Specialist

    1 week ago

    , Pampanga, Philippines Buscojobs Full time

    Overview IT Technical Support Specialist jobs in Porac. Posted today. Job Description URGENT #HIRING for IT Service Desk and Technical Support Representative. We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to...

  • Technical Writer

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines MVP Asia Pacific Inc. Full time $30,000 - $50,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.Are you hungry for growth, passionate...

  • Technical Support Specialist

    2 weeks ago

    Clark, Pampanga, Philippines JK Network Services Full time

    Industry: Technology / IT Services Location: Clark Pampanga Work Setup: Onsite | Chat, Email & Voice Support Schedule: Shifting, 5-day work week Salary Package: ₱28,000 (Package) BENEFITS - Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG) - Rice Allowance - Account Allowance - Career Development & Training Opportunities - Stable Onsite Work...

  • Technical Support And Dispatch

    1 week ago

    , Pampanga, Philippines Buscojobs Full time

    Overview Urgent hiring for IT Service Desk and Technical Support Representative. We are seeking a personable, experienced Customer Service and Technical Support professional to join our expanding team. The role provides expert advice and information to potential customers regarding a variety of products and services, with a focus on customer service and...

  • Technical Support Engineer

    1 week ago

    , Pampanga, Philippines Buscojobs Full time

    Technical Support Engineer - Porac Posted today Job Description (summary): URGENT #HIRING for IT Service Desk and Technical Support Representative. We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential...

  • Technical Support Specialist

    1 week ago

    , Pampanga, Philippines Buscojobs Full time

    Technical Support / IT Service Desk Representative Location: BGC, Taguig. Onsite position. Urgent hiring for IT Service Desk and Technical Support Representative. The role involves providing expert advice and information to potential customers regarding a variety of products and services, with a focus on delivering excellent customer service and a...