Customer Support

4 days ago

Clark Freeport Zone Pampanga, Philippines Omada One Inc Full time ₱150,000 - ₱250,000 per year

Job Title: Customer Support Virtual Assistant (E-commerce)

JOIN OUR TEAM

Are you the one who thrives on collaboration, who believes in the power of teamwork to achieve extraordinary results? If the answer is yes, then we invite you to experience the difference of being part of Omada One

At Omada One, we don't just work; we collaborate, innovate, and celebrate success as a team. We understand that true excellence is achieved through the collective efforts of dedicated individuals, and we are on the lookout for like-minded professionals who share our passion for collaboration and teamwork.

About the Role

We are looking for a Customer Support Virtual Assistant to provide exceptional support across email and social media channels for an established e-commerce brand. The ideal candidate will be proactive, detail-oriented, and able to uphold excellent customer experiences while managing multiple communication platforms.

Key Responsibilities

o Inbox Management: Handle customer inquiries from Shopify, Gmail, and social media inboxes (Facebook, Instagram, TikTok) with professionalism and empathy.

o Timely Response: Provide the first response within 24 hours, aiming for the same business day whenever possible.

o Thank and engage positively with supportive customer comments.

o Coordinate refunds and replacements as required.

o Send post-resolution confirmations to ensure customer satisfaction.

o Submit a daily end-of-day (EOD) report summarizing customer concerns, resolutions, and any pending issues.

o Maintain a customer issues tracker for transparency and continuity.

Qualifications

o Experience: Minimum 1–2 years in e-commerce customer service, preferably handling Shopify stores.

o Technical Proficiency: Comfortable using Shopify, Gmail, Meta (Facebook/Instagram), TikTok inboxes, and Google Sheets.

o Communication: Strong written English with a friendly, confident, and professional tone.

o Reliability: Proven record of meeting response deadlines and maintaining consistent attendance.

  • Customer Service Hub Support

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines MVP Asia Pacific Inc. Full time ₱150,000 - ₱250,000 per year

    Customer Service Hub SupportJob Description:Inbound & Outbound Communication:Customer Support: Handle inbound and outbound calls, assisting customers with inquiries, resolving concerns, and providing accurate information about our services.Service Reminders: Proactively contact customers approaching their service due date to schedule timely...

  • AU Customer Support Specialist

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱250,000 - ₱500,000 per year

    Discover 100% YOU as an AU Customer Support Specialist Apply nowPosition: AU Customer Support SpecialistLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Customer Support Specialist, you...

  • Sales Support

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Boomering inc Full time ₱320,000 - ₱330,000 per year

    Position Title: Sales SupportWork Set-up: Work On-SiteSchedule: 10:00 PM – 6:30 AMSalary: Php 28,000 – Php 30,000.00Our client is a successful company specializing in fisheries export that provides fresh, quality fish to customers without harming the environment. They are committed to preserving ocean waters and marine life. They also work with multiple...

  • Technical Support Specialist

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines TwistResources, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a highly skilled Technical Support Specialist with expertise in ticket triage, HRIS systems, and strong documentation practices. The ideal candidate will have experience supporting HR and payroll solutions. This role requires exceptional troubleshooting skills, the ability to manage and resolve customer issues efficiently, and a strong...

  • Customer Services Representative

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines A SYSTEM INTERNATIONAL CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    About the role A SYSTEM INTERNATIONAL CORPORATION' is looking for a dedicated Customer Services Representative to join our team in Baguio City Benguet. In this full-time role, you will be responsible for providing high-quality customer support and services in our busy call centre environment. Whether it's responding to inquiries, troubleshooting issues, or...

  • Customer Care Coordinator

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines JOBS360 Full time ₱300,000 - ₱600,000 per year

    About the RoleWe are seeking a Customer Service Coordinator to manage and deliver exceptional customer support across all brands distributed in Australia and New Zealand. The ideal candidate has a proven background in customer service, excels at building rapport, and is comfortable collaborating with various internal teams to ensure an outstanding customer...

  • Customer Services Representative

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱150,000 - ₱250,000 per year

    About the role YWA HUMAN RESOURCE CORPORATION' is seeking a talented Customer Services Representative to join our dynamic team in San Fernando Pampanga. As a full-time Customer Services Representative, you will play a crucial role in delivering exceptional customer support and satisfaction to our valued telecom clients.What you'll be doingAnswering inbound...

  • Customer Service Advisor

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines AVENSYS CONSULTING INC. Full time ₱150,000 - ₱250,000 per year

    We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in Clark, Pampanga and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or...

  • Customer Service Coordinator

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱250,000 - ₱500,000 per year

    Discover 100% YOU as a Customer Service Coordinator (Retail/Sales/Logistics) Apply nowPosition: Customer Service Coordinator (Retail/Sales/Logistics)Location: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs...

  • Sales Support

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines MVP Asia Pacific Inc. Full time ₱250,000 - ₱350,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.At MVP, we foster a culture of professionalism, innovation, and...