Customer Service Representative
2 weeks ago
Roles and Responsibilities:
- Answer phone calls and emails from customers regarding appliance service requests.
- Listen attentively to customer concerns, diagnose problems (to the best of your ability), and schedule appropriate service appointments.
- Maintain a clear and efficient scheduling system, considering technician availability, customer urgency, and geographic location.
- Dispatch service calls to qualified technicians based on their expertise and ensure they have all the necessary information before arriving at the customer's location.
- Track the progress of service calls, following up with technicians and customers to ensure timely completion and customer satisfaction.
- Maintain accurate records of all service requests, work orders, and customer interactions.
- Process warranty claims and communicate effectively with parts suppliers.
- Identify opportunities to improve the aftersales service process and implement changes as needed.
- Provide basic troubleshooting advice to customers where possible.
Job Type: Temporary
Benefits:
- Employee discount
- Health insurance
- Opportunities for promotion
Work Location: In person
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