Customer Service

7 days ago


Ermita Metro Manila, Philippines GO FRESH SUPERMART Full time ₱150,000 - ₱250,000 per year
Roles & Responsibilities
  • Respond to customer inquiries and complaints through various channels (phone, email, chat).
  • Provide accurate information about products or services.
  • Resolve customer issues and complaints in a professional and timely manner.
  • Process orders, returns, and refunds according to company policies.
  • Maintain detailed and accurate records of customer interactions.
  • Follow up with customers to ensure satisfaction.
  • Collaborate with internal teams to resolve complex issues.
  • Identify customer needs and provide solutions to enhance their experience.
  • Stay updated on product knowledge and company policies.
  • Handle high-volume customer interactions efficiently and professionally.
Requirements & Skills
  • Proven experience as a Customer Service Representative or similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and patience.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to handle high-stress situations with professionalism.
  • Empathetic and customer-focused attitude.
  • High school diploma or equivalent; a Bachelor's degree is a plus.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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