Customer Service Representative

1 week ago

Ermita Metro Manila, Philippines Ocean Transport Group of Companies, Inc. Full time ₱250,000 - ₱500,000 per year

The Customer Service Representative (CSR) is responsible for providing efficient and professional support to clients by handling inquiries, bookings, documentation, and shipment updates. The role ensures smooth communication between clients, operations, and other departments to guarantee customer satisfaction and timely delivery of services.

Duties and Responsibilities:

  • Handle customer inquiries via phone, email, or in person regarding shipping schedules, rates, and services.
  • Process booking requests, shipping instructions, and documentation requirements.
  • Coordinate with operations, logistics, and warehouse teams to ensure accurate shipment handling.
  • Prepare and verify shipping documents (e.g., Bill of Lading, Delivery Receipts, Booking Confirmations).
  • Monitor shipment status and provide timely updates to clients.
  • Assist in resolving customer complaints or service issues promptly and professionally.
  • Maintain customer records and ensure all transactions are properly documented.
  • Coordinate billing and collection concerns with the accounting department.
  • Support marketing efforts by maintaining good client relationships and providing feedback on service performance.
  • Perform other related duties as assigned by the immediate superior.
Qualifications:
  • Bachelor's degree in Business Administration, Customs Administration, Maritime Studies, or related field.
  • At least 1–2 years of experience in customer service, logistics, or shipping industry (fresh graduates are welcome to apply).
  • Knowledge of shipping operations, documentation, and port procedures is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to handle multiple tasks.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Can work under pressure and with minimal supervision.
  • Willing to work flexible hours when required.

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