M365 Cloud Migrations Specialist

2 days ago

Manila, National Capital Region, Philippines Upwork Full time $50,000 - $100,000 per year

Upwork is the world's largest marketplace and we support businesses connecting them with independent talent from all across the globe. One of our clients, an American multinational technology company, is in search of a M365 Technical Advisor with expertise in migrations. Job DescriptionIn this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

You would receive technical support requests from customers who subscribed to a Microsoft 365 trial during the trial phase and utilize your troubleshooting knowledge and tools required to fix customer issues. Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help the customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase the number of licenses consumed by the Small Business.

ResponsibilitiesResponding to technical advisory and technical implementation questions regarding M365 tools through chats and phone calls. Addressing varying ticket needs depending on the request; typically including questions surrounding the admin's knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set. Demonstrating a broad knowledge base of Microsoft 365 technical architecture and familiarity with technical support.

Building relationships to create, reinforce, motivate, and guide customers, fellow freelancers, and partners. QualificationsAdvisory or technical implementation experience. Strong consultative skills in a Microsoft 365 environment.

Expertise handling Microsoft migrations. MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory. RAVE experience (a plus but not required).

Device Requirements:Computer that is not joined to another company's domain, nor managed by any remote management tools. Windows 10 Pro (latest updates installed). Minimum of 8 GB RAM (16 GB recommended).

Core i3 processor (i5 recommended). Minimum of 256GB Hard disk (256 SSD recommended). LAN (local access network) required; freelancers will not connect to the provided systems and tools using WiFi.

A minimum of 25 Mbps download speed & 10 Mbps upload speed. No 3rd-party antivirus software installed. Media devices that are Teams compliant.

Microphone/headset with background noise canceling (not a phone headset). Webcam, preferably compatible with Windows Hello Technology. Additional InformationFortune 500 Client.

Competitive Pay. Remote Work.

All your information will be kept confidential according to EEO guidelines. Seniority LevelNot ApplicableEmployment TypeContractJob FunctionOtherIndustriesStaffing and Recruiting

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