KYC Associate

1 day ago

Mandaluyong City, National Capital Region, Philippines AND Financing Corporation Full time ₱500,000 - ₱1,000,000 per year

Duties and Responsibilities:

  • Provide an initial assessment of the individual account application

  • Conduct accurate and timely due diligence reviews of all customers' accounts and transactions

  • Responsible for requesting KYC information, documentation for review, and verification of accounts for initial risk assessment on new customers

  • Periodically evaluate existing customers according to established policies and procedures to ensure that the information in the system is current and up to date

  • Perform periodic review on clients' profiles and refresh documentation as necessary

  • Analyze data and trends, and escalate suspicious customer information in compliance with company standards on FRAUD/Anti-Money Laundering regulations

  • Identify possible opportunities and pain points to strengthen and improve engagement with customers through existing CRM tools

  • Conduct sales activities of available products being offered in the market

  • Keep records of customer interactions, process customer accounts, and file documents

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

  • Meet personal/customer service team sales targets and call handling quotas.

  • Perform other tasks as may be assigned

Qualifications:

  • At least a High School Graduate/College Level

  • With 1 year of experience in KYC process operations

Benefits upon regularization:

  • HMO

  • 15 Days Sick Leave,

  • 15 Days Vacation Leave,

  • 3 Days Bereavement Leave

  • 3 Days Emergency Leave

  • Bereavement Assistance

  • Medicine Reimbursement

  • Deminimis Allowance

  • Transportation Allowance

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