
CSR (Dayshift) | AU Client
2 days ago
Job description:
Sales Specialist
BGC, Taguig City
On-Site, Day Shift
Job Purpose:
The Inbound Sales Specialist handles inbound sales inquiries, drives revenue growth, and ensures excellent customer service. This role involves order processing, promoting offers, resolving concerns, and supporting various customer needs within a fast-paced sales environment.
Key Responsibilities:
- Convert inbound inquiries into sales and identify upsell opportunities
- Communicate promotions and product benefits to customers
- Accurately process orders and maintain customer records
- Handle objections and resolve issues professionally
- Support across channels (delivery, credit, product availability)
- Coordinate bulk orders, rush requests, and sampling
- Build strong customer relationships and ensure satisfaction
- Contribute to continuous process improvement
Requirements:
- 1–2 years inbound sales experience (FMCG preferred)
- 3 years BPO experience
- Excellent communication, negotiation, and CRM skills (Salesforce)
- Resilient, adaptable, and results-driven
- Bachelor's degree in Business, Marketing, or related field
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