Telemarketer / CSR

Key Responsibilities:

• Make outbound calls to prospective and existing customers to promote and sell company products/services.
• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Build and maintain strong relationships with clients to encourage repeat business.
• Meet and exceed daily/weekly/monthly call and sales targets.
• Identify customer needs and provide appropriate product/service solutions.
• Maintain accurate records of calls, leads, and customer information in CRM/database.
• Handle objections effectively and provide solutions to ensure customer satisfaction.
• Collaborate with the sales and marketing team to support business growth initiatives.

Qualifications:

• 2–3 years of proven experience as a Telemarketer, CSR, or in a sales-related role.
• Excellent communication and interpersonal skills (verbal and written).
• Strong persuasion and negotiation skills.
• Ability to handle rejection and remain motivated in achieving sales goals.
• Good organizational skills with attention to detail.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Preferred Attributes:

• Goal-oriented and self-driven with a positive attitude.
• Team player with the ability to work independently.
• Strong problem-solving skills and adaptability in handling customer concerns.