Team Manager

3 days ago

LapuLapu City, Central Visayas, Philippines Teamspan Asia Inc. Full time ₱900,000 - ₱1,200,000 per year

Roles and Responsibilities:

  • Leads a team based on what portfolio needs support.
  • Provides first level client coordination by phone or by email.
  • Provides floor support.
  • Helps hire the right people, effectively set expectations, identify behaviours and coach employees to be outstanding performers.
  • Provides positive, consistent, fair and committed leadership to the team.
  • Actively pursues a team environment focused on the achievement of the portfolio's high-quality standards and high-performance goals.
  • Recognizes training opportunities and develops action plans to overcome them.
  • Facilitates weekly huddles/touch base with clients and operations.
  • Provides supplemental training for new hires.
  • Acts as a buffer for the account and does the actual leg work as needed.
  • Manages staffing hours (OT included) by monitoring queue/workload at the start/end of the day.
  • Reinforces company policies and guidelines and ensures 100% compliance.

Qualifications:

  • Excellent command of the English language both written and spoken is a must.
  • Strong work ethic and integrity.
  • Proficient in MS Office applications.
  • Willingness to comply with privacy and compliance regulations.
  • Bachelor's Degree in any field.
  • Willing to work onsite, Lapu-Lapu City, Cebu

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