CSR | October Class | MARIKINA SITE

2 weeks ago

Parang Metro Manila, Philippines LUMER UNIVERSAL MANAGEMENT SERVICES INC Full time ₱180,000 - ₱250,000 per year

About the role

We are seeking talented and customer-focused individuals to join our thriving call centre team as Customer Service Representatives (CSRs) at our Marikina City office. As a CSR, you will be the friendly voice that helps our customers with their inquiries, providing exceptional service and support. This is a full-time position, and you will be part of an energetic and collaborative work environment.

What you'll be doing

  • Respond to inbound customer calls in a professional and empathetic manner
  • Resolve customer queries and complaints efficiently and effectively
  • Provide accurate information about our products and services
  • Actively listen to customers and identify their needs
  • Maintain detailed records of customer interactions
  • Escalate complex issues to the appropriate team members
  • Contribute to the continuous improvement of our customer service processes

What we're looking for

  • Previous experience in a customer service or call centre role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Proficiency in both verbal and written English
  • Ability to work in a fast-paced environment and remain calm under pressure
  • Commitment to providing exceptional customer service
  • Flexibility to work in shifts, including weekends and holidays

What we offer

  • Competitive salary and incentive-based bonuses
  • Comprehensive health and wellness benefits package
  • Opportunities for career development and advancement
  • Supportive and collaborative work environment
  • Team-building activities and social events

About us

LUMER UNIVERSAL MANAGEMENT SERVICES INC' is a leading provider of customer service solutions in the Philippines. With a focus on delivering exceptional experiences, we empower our clients to build stronger relationships with their customers. Our Marikina City office is a dynamic and inclusive workplace, where our talented team members thrive and contribute to our continued success.

Apply now

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