csr | no final interview | marikina site
1 week ago
About the role
AGVILL RESOURCES INC' is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our call centre team in Parang Marikina City Metro Manila. As a CSR, you will be responsible for providing excellent customer service and support to our clients, handling inquiries, resolving issues, and ensuring a positive customer experience. This is a full-time position.
What you'll be doing
- Responding to incoming customer calls and emails in a timely and professional manner
- Listening to customer concerns, understanding their needs, and providing appropriate solutions
- Documenting customer interactions and maintaining accurate records
- Escalating complex issues to the appropriate team members as needed
- Adhering to company policies and procedures to ensure consistent and efficient service
- Continuously improving customer service skills and product knowledge
What we're looking for
- Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking skills to effectively address customer inquiries
- Proficiency in using computer systems and customer relationship management (CRM) tools
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Commitment to providing exceptional customer service and exceeding customer expectations
What we offer
At AGVILL RESOURCES INC', we are dedicated to creating a rewarding and supportive work environment for our employees. As a CSR, you can expect:
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits package
- Opportunities for career growth and professional development
- A collaborative and inclusive team culture
- Flexible working arrangements to maintain a healthy work-life balance
About us
AGVILL RESOURCES INC' is a leading provider of innovative business solutions, serving clients across various industries. Our mission is to deliver exceptional customer experiences and empower our clients to achieve their goals. With a strong focus on innovation and customer-centricity, we are constantly seeking talented individuals to join our growing team.
If you are excited about the prospect of joining our dynamic organisation and making a meaningful impact, we encourage you to apply now.
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