MARIKINA SITE

2 weeks ago

Fortune Metro Manila, Philippines LUMER UNIVERSAL MANAGEMENT SERVICES INC Full time ₱150,000 - ₱250,000 per year

About the role

We are looking for dedicated and customer-focused individuals to join our dynamic team as Customer Service Representatives at our Marikina City, Metro Manila location. As a frontline representative, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues efficiently. This is a full-time role with opportunities for career growth within our expanding organisation.

What you'll be doing

  • Answering inbound customer calls and responding to inquiries in a friendly and professional manner
  • Providing accurate information and effective solutions to customer problems
  • Documenting customer interactions and maintaining detailed records of all activities
  • Escalating complex issues to the appropriate team or department for further assistance
  • Contributing to the continuous improvement of our customer service processes and procedures
  • Adhering to all relevant policies, procedures, and regulatory requirements

What we're looking for

  • At least 1 year of experience in a customer service or call center role
  • Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Strong problem-solving and critical-thinking abilities to effectively resolve customer issues
  • Proficiency in Microsoft Office applications and the ability to navigate various software and databases
  • Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
  • Commitment to providing exceptional customer service and contributing to a positive team environment

What we offer

  • Competitive salary and performance-based bonuses
  • Opportunities for career advancement and professional development
  • Comprehensive health and wellness benefits, including medical and dental coverage
  • Retirement savings plan and other financial assistance programs
  • Flexible work arrangements and a comfortable, modern work environment
  • Team-building activities and employee recognition programs

About us

LUMER UNIVERSAL MANAGEMENT SERVICES INC' is a leading provider of customer service and business process outsourcing solutions. With a strong presence in the Philippines, we pride ourselves on our commitment to excellence, innovation, and the delivery of exceptional customer experiences. Join our growing team and be a part of our continued success

Apply now and take the first step towards an exciting and rewarding career with LUMER UNIVERSAL MANAGEMENT SERVICES INC'.

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