Virtual Assistant for Booking Management

21 hours ago

Angeles City, Central Luzon, Philippines Admin24Seven Full time $30,000 - $40,000 per year

Virtual Assistant – Short-Term Rentals & Booking Platforms

On-site | Angeles City, Pampanga

Full-time | Dayshift


About the Role

We are seeking a proactive and detail-oriented Virtual Assistant to join our on-site team in Angeles City, Pampanga, supporting our Australian short-term rental operations. You'll handle guest communication, manage property listings, update pricing, and ensure a smooth booking experience.

This role requires 38–40 hours per week, including 4 hours each on Saturday and Sunday, with a weekday off to balance your schedule.


Key Responsibilities

Guest Communication & Bookings

  • Respond to guest enquiries and booking requests via email and platform messaging systems
  • Manage bookings, cancellations, changes, and pre-arrival communication
  • Provide excellent customer service and escalate complex issues when needed
  • Maintain prompt, polite, and professional communication seven days a week

Platform & Listing Management

  • Maintain and optimise property listings on Airbnb, Vrbo, , Stayz, Expedia
  • Coordinate updates through Guesty or similar channel managers/PMS
  • Monitor listing accuracy, photo quality, descriptions, and amenities

Pricing & Revenue Optimisation

  • Implement dynamic pricing strategies based on market trends and competitor analysis
  • Regularly review and update nightly rates to remain competitive
  • Use data to forecast demand and suggest seasonal pricing adjustments

Skills & Qualifications

  • Experience managing short-term rentals and handling guest communication
  • Proficiency with booking platforms (Airbnb, Vrbo, Expedia, Stayz, )
  • Experience using Guesty or other PMS/channel management systems is a strong advantage
  • Excellent written English and communication skills
  • Strong organisational skills and ability to multitask
  • Customer-first attitude and problem-solving skills
  • Comfortable working with time-sensitive tasks in a fast-paced environment

Work Setup and Benefits

  • On-site, Full-time
  • Fixed Dayshift Schedule
  • Free Morning Snacks
  • Additional Paid Leave
  • Salary increase after review on work anniversary
  • HMO and Government Benefits

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