Shift Lead

7 hours ago

Ayala Alabang, National Capital Region, Philippines Asia Select Full time ₱40,000 - ₱80,000 per year

Job title:

SHIFT LEAD

Job type:

Full-Time

Emp type:

Full-time

Industry:

BUSINESS PROCESS OUTSOURCING (BPO)

Functional Expertise:

OPERATIONS

Skills:

SHIFT MANAGEMENT

LEADERSHIP

COMMUNICATION

Location:

Alabang, Muntinlupa

Job published:

Job ID:

47485

JOB DESCRIPTION

Shift Leads are responsible for supervising and coordinating robotic teleoperation pilots at their assigned sites. The role involves managing team workloads, overseeing recruitment and onboarding, implementing effective management processes, and collaborating closely with company leadership. The ideal candidate must have a solid background in business operations and team leadership.

KEY RESPONSIBILITIES

You will:

  • Provide effective leadership through employee supervision, shift coordination, and management of onboarding and training activities.
  • Ensure team compliance with company policies and maintains high performance standards.
  • Identify and promptly reports critical issues or challenges; must be highly proficient in both English and Tagalog communication.
  • Oversee the receipt and dispatch of equipment in coordination with building and office personnel.

QUALIFICATIONS & REQUIREMENTS:

  • You must have a bachelor's degree in any field.
  • You must have at least 3 years of professional experience demonstrating strong communication and people management skills.
  • You must have exceptional communication abilities, with mastery of English and the ability to effectively report operational updates in both English and Tagalog.
  • You must have strong technical aptitude, with familiarity in advanced technology, troubleshooting technical or IT issues, and setting up or maintaining office infrastructure and equipment.
  • You must have proven people management skills, with the ability to lead and integrate a growing team and address challenges among new joiners.
  • You must have excellent problem-solving skills, with the ability to troubleshoot quickly and efficiently in real-time situations.
  • You must have keen attention to detail, ensuring accuracy and precision in managing controls and operational processes.
  • You must be enthusiastic about technology and able to thrive in dynamic, unstructured operational environments.

Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City

  • Shift Operations Lead

    1 week ago

    Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:Shift Leads will be responsible for overseeing and managing robotic teleoperation pilots at their locations. This will include managing workloads between employees, interviewing and onboarding new employees, implementing management practices, and working directly with company leadership. Ideal candidates will have experience with business...

  • BPO Team Lead

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Moder Solutions Inc. is hiring Team Leaders Alabang, Muntinlupa CityWork Setup: 100% OnsiteShift: Night Shift (9pm to 6am)Start Date: November 11About the RoleModer Solutions Inc. is hiring a driven and experienced Team Lead to join our US mortgage account in Alabang.We're looking for a strong BPO leader with a background in billing and collections,...

  • csr day shift

    4 days ago

    Ayala Alabang, National Capital Region, Philippines AGVILL RESOURCES INC Full time ₱240,000 - ₱480,000 per year

    About the roleWe are seeking a talented Customer Service Representative to join our dynamic team at AGVILL RESOURCES INC' in Alabang, Muntinlupa City, Metro Manila. As a CSR, you will be responsible for providing exceptional customer service to our valued clients, handling a wide range of inquiries and resolving issues in a timely and efficient manner. This...

  • CS Team Lead

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Gear, Inc. Full time ₱40,000 - ₱120,000 per year

    About the job CS Team Lead (AU Telco experience required) Job SummaryWe are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client.The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance.This role also offers the...

  • trainer lead

    2 days ago

    Ayala Alabang, National Capital Region, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARYThe role involves managing and overseeing training and development for healthcare BPO employees, specifically in Revenue Cycle Management (RCM), including AR and denial management. Responsibilities include facilitating training sessions, supervising trainers, developing training programs and materials, and ensuring training quality meets business...

  • Service Desk Team Lead

    7 hours ago

    Ayala Alabang, National Capital Region, Philippines First Focus IT Full time ₱1,500,000 - ₱3,000,000 per year

    Let's be honest. You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything."You stayed calm. You fixed it. You coached your team through it.Now, how about leading a service desk where people actually have your back?We're First Focus, Australia's #1 Managed Service...

  • Accounting Operations Lead

    8 hours ago

    Ayala Alabang, National Capital Region, Philippines Pinnacle Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title:Operations Lead AccountingDepartment: Operations - Finance & AccountingReports To: Operations ManagerLocation: Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesAbout Pinnacle Intelligence:Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital...

  • CS Team Lead

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance. This role also offers the opportunity to transition into coordination and service...

  • CS Team Lead

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc. Full time ₱900,000 - ₱1,200,000 per year

    *Job Summary* We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client.The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance.This role also offers the opportunity to transition into coordination and service...

  • BDC Service Operations Lead

    9 hours ago

    Ayala Alabang, National Capital Region, Philippines Pinnacle Intelligence Full time $30,000 - $60,000 per year

    BDC Service Operations LeadDepartment: Service Operations / Business Development Center (BDC)Reports To: Operations ManagerLocation: Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesAbout Pinnacle Intelligence:Pinnacle Intelligence Philippines Inc. is at the forefront of transforming the automotive retail industry. We provide AI-powered,...