BPO Team Lead

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).We have plans to expand to 500+ employees over the next 3 years.We are...

Introduction Gear Inc. is seeking a Team Lead for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change. Responsibility Manage, inspire, and mentor a group of Process Support Associates (PSA).Hold regular team meetings, evaluate performance, and offer helpful...

JOB SUMMARYUnder the supervision of the Operations Manager/ Senior Operations Manager, this key position handles the operations team to ensure that performance targets (productivity, quality, timeliness, attendance) are delivered. The Operations Supervisor also guarantees the continuous improvement of his team members by properly equipping them with...

Team Lead – US Mortgage Loan Processing Location: Ayala Alabang, Muntinlupa City Schedule: Night Shift | Full-time Your Role as Team LeadLead a high-performing team of mortgage loan processors supporting US-based clients. You'll be responsible for driving operational excellence, mentoring processors, and ensuring compliance and efficiency across the loan...

Job Title: Team Leader As a Team Leader, you will be responsible for managing a team of consultants and ensuring the successful delivery of projects for our clients. You will be the main point of contact for our clients and will work closely with them to understand their needs and provide customized solutions. This is a full-time, permanent position based...

Job Title: Foundation Skills Trainer (BPO)Location: Alabang, Muntinlupa (100% Onsite)Employment Type: Full-Time | Shifting ScheduleJob Summary:We are looking for a dedicated and experienced Foundation Skills Trainer to join our team. This role is responsible for delivering high-quality training through various formats—classroom, onsite, and remote...

New Epta Phippines address: Lot 126-A Magsaysay Road, Brgy. San Antonio, San Pedro Laguna JOB PURPOSE:Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital...

Company DescriptionIGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery...

Who are we seeking?A hands-on Operations Lead who loves the floor, lives in the metrics, and lifts people up. You're the kind of leader who can coach a diverse BPO team across sales/service/back office, keep SLAs green, and turn data into action—without losing the human touch. If you thrive in fast-paced ops and enjoy building high-performing, motivated...

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.PERFORMANCE AND PEOPLE MANAGEMENTCreates training modules and provides associated activities.Conducts training for new hires.Conducts product specific and refresher training.Evaluates the effectiveness of training programs conducted...