Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines Pronext Outsourcing Agency Full time ₱204,000 - ₱264,000 per year

About the Role

We are looking for a Customer Service Representative to join our growing team in the Philippines. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and delivering a top-notch customer experience across various communication channels such as email, chat, and phone.

Key Responsibilities

  • Handle inbound and outbound customer interactions via phone, email, or live chat.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Identify and assess customers' needs to achieve satisfaction.
  • Manage complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Keep detailed records of customer interactions and transactions.
  • Collaborate with other departments to resolve complex customer issues.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Qualifications

  • At least 1 year of customer service experience (BPO setting preferred).
  • Excellent English communication skills — both written and verbal.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficient in using CRM software, ticketing tools, and other communication systems.
  • Willing to work in rotational shifts, including weekends and holidays if required.
  • College level or graduate; however, exceptional experience may be considered in lieu of formal education.

Preferred Qualifications (Optional)

  • Experience supporting international clients
  • Background in e-commerce, fintech, or SaaS industries.
  • Knowledge of remote collaboration tools like Slack, Zoom, and HubSpot.

Benefits

  • Competitive salary package (based on experience).
  • Performance bonuses and incentives.
  • Work-from-home flexibility (for eligible roles).
  • Paid training and career growth opportunities.
  • Health benefits and wellness programs (depending on employer).

Job Type: Full-time

Pay: Php17, Php22,000.00 per month

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