Customer Service Representative

6 days ago

Cebu City, Central Visayas, Philippines HOLIDAY FACTORY PACKAGE TOUR OPERATOR INC Full time $70,000 - $120,000 per year

CUSTOMER SERVICE REPRESENTATIVE - WITH UNCAPPED INCENTIVES

Work Arrangement: On Site

Work Schedule: Mid Shift

Location: Cebu Business Park, Cebu City

Rate: Flexible & Negotiable

Holiday Factory is a travel company offering affordable holiday packages, including flights, hotel accommodations, and organized tours to various global destinations. Known for its competitive service, the company targets individuals, families, and groups seeking value-for-money vacations. Customers can book these packages online, with detailed itineraries and inclusions provided on the website. Recently, Holiday Factory has expanded its operations to the Philippine market, further broadening its reach and making travel accessible to a wider audience. The company is particularly popular in regions like the Middle East, emphasizing convenience and high - quality service.

Key Responsibilities:

  • Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
  • Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
  • Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
  • Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
  • Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.
  • Follow up with customers to ensure their travel arrangements are satisfactory and address any post-travel feedback or concerns.
  • Collaborate with other departments, such as sales and operations, to address customer needs and enhance the overall travel experience.

Qualifications:

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • At least 1 year of experience in a BPO Customer Service Role is REQUIRED.
  • Specific proven experience in Travel Industry Customer Service is a PLUS.
  • Excellent Communication Skills.

Benefits:

  • Generous Paid Time Offs, including Holidays
  • HMO – Health Insurance (Employee + 1 Free Dependent)
  • Clear pathways for career advancement within the company
  • Rewarding Salary Package

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Supporting Enterprises Inc. Full time ₱25,000 per year

    Customer Service Representative (For Pooling)Night Shift | Php25, 000Location:9th Floor, MSY Tower, Cebu Business Park, Cebu CityJob Type: Full-TimeJob Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At least...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Trinity WFS Full time ₱240,000 - ₱360,000 per year

    Trinity WFS is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱20,000 - ₱30,000 per month We're Hiring: Customer Service Representatives – Non-VoiceLooking to start or grow your career in the...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines LGC Full time ₱288,000 per year

    LGC is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available 2-3 years of relevant work experience required for this role Expected salary: ₱24,000 per month Over The Phone Interview willing to start immediately. 1.Customer Service Representative and...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines LGC Full time ₱288,000 - ₱360,000 per year

    LGC is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available 2-3 years of relevant work experience required for this role Expected salary: ₱24,000 - ₱35,000 per month Over The Phone Interview willing to start immediately. 1.Customer Service...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Supporting Enterpises Inc. Full time ₱200,000 - ₱250,000 per year

    Job Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At least 1 year of experience as a Customer Service Representative.Experience in handling calls, emails, chats, and performing basic administrative...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time $30,000 - $60,000 per year

    We are looking for a Customer Service Representative to join our growing team. In this role, you will be the first point of contact for customers, assisting them through phone, email, or chat. Your responsibilities will include answering questions, providing accurate information, resolving issues, and ensuring that customers have a positive experience with...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱300,000

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a Senior Crew member, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding experience.Key Responsibilities:Take orders from customers and ensure they receive...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Supporting Enterprises Full time ₱200,000 per year

    Night Shift | P20, ,000 per monthTotal vacancies for this job title: 2Location:9th Floor, MSY Tower, Cebu Business Park, Cebu CityJob Type: Full-TimeJob Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At...

  • Customer Service Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    We're Hiring: Customer Service Representative (Voice & Non-Voice) ( Onsite)Do you have a passion for helping customers and a knack for solving problems? Join our team as a Customer Service Representative and deliver top-notch support through voice and non-voice channelsKey Responsibilities:Respond promptly and professionally to customer inquiriesProcess...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Ameeratel Inc. Full time ₱150,000 - ₱300,000 per year

    Ameeratel Inc. is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Job Summary: We're hiring a Customer Service Representative fluent in Cantonese to provide excellent support to our Cantonese-speaking customers...