Sales & Account Manager (TailoredTeams)

Job Role: Sales Account Manager

Location: Remote (US Shift)

Experience: 7+ Years

Department: Sales, Client Success & Account Management

About TailoredTeams: TailoredTeams helps businesses scale faster by providing high-quality remote talent, including:

• Virtual Assistants
• Executive Assistants
• Operations Assistants
• Project Managers
• Chief of Staff support
• Admin & Back-Office Specialists

We match top-tier talent with entrepreneurs, startups, founders, and fast-growing companies who need reliable, skilled support.

We are now expanding our Sales & Client Success function and are seeking a driven, relationship-oriented professional who can own both client acquisition and account management.

Role Summary:The Sales Account Manager will be responsible for driving new client acquisition, qualifying prospects, managing client relationships, ensuring successful onboarding, and retaining accounts through ongoing engagement.

This role blends: Sales & lead qualification Client onboarding & experience management Ongoing relationship building Upselling & expansion opportunities Retention & account satisfaction

You will be the primary point of contact for clients throughout their entire journey; from interest → onboarding → matching → ongoing success.Core Purpose:To grow TailoredTeams' customer base and retain long-term accounts by delivering exceptional client experience, solving client needs, and ensuring successful placements of remote talent.

Key Responsibilities:

• Manage inbound leads, discovery calls, and qualification conversations with founders, executives, and business owners.
• Understand client workloads, delegation needs, and operational gaps to recommend the right talent solution.
• Clearly articulate TailoredTeams' value proposition, pricing, and talent capabilities.
• Build a strong sales pipeline through consistent follow-ups and structured communication.
• Guide new clients through the onboarding flow including needs assessment, role scoping, and success goals.
• Coordinate internally to ensure clients receive the right shortlist of candidates.
• Prepare clients for interviews and support the selection process to help them hire confidently and quickly.
• Monitor assistant performance by checking in with clients regularly.
• Provide guidance on delegation, productivity, and maximizing the value of their assistant.
• Identify opportunities for clients to upgrade to higher service tiers or add multiple assistants.
• Recommend specialized talent (operations, marketing, project management) when client needs expand.
• Work closely with leadership to execute account expansion strategies.
• Collaborate closely with the talent recruitment team to ensure accurate scoping and matching.
• Share client feedback with product, operations, and recruiting to improve the service.
• Coordinate with support teams to resolve issues quickly and professionally.
• Maintain clean, accurate CRM records across the full client lifecycle.
• Track KPIs such as Lead → client conversion, Onboarding completion rate, Churn rate, Account expansions & Client satisfaction.
• Prepare weekly sales and retention reports with insights and next steps.

Required Skills & Expertise

• 7+ years of experience in Sales, Account management, Customer success, Talent placement, Staffing or recruiting (bonus)
• Strong consultative selling ability.
• Excellent communication: clear, confident, relationship-driven.
• Understanding of remote work culture, virtual teams, and delegation workflows.
• Experience handling US-based clients preferred.
• Proficiency with CRM tools (HubSpot, Pipedrive, Salesforce or similar).
• Strong email, LinkedIn, and calendar management communication.
• Ability to document conversations, create notes, and organize client needs.

BONUS/Good to HAVE:

Experience working in Staffing Agency or HR background

Application Process:

Subject Line: TT Sales & Account Manager_[Your Full Name]

Must Include:

A short explanation (3–5 sentences) of why you're a great fit for this opportunity.

REQUIRED:A 1–2 minute video introduction (good spoken English preferred).

Your resume with an active phone number (we will call/sms/email during EST hours if shortlisted).

Important:

We do not check job boards regularly. Please send your complete application to

to ensure it is reviewed.

Applications that do not follow the process above will be automatically disqualified.

Job Type: Full-time

Pay: Php65,000.00 per month

Work Location: Remote