Problem and Change Management Lead

1 day ago


Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time $104,000 - $130,878 per year

Brief Description of Work and Responsibilities:

  • Lead and manage the end-to-end Problem Management process.
  • Conduct Root Cause Analysis (RCA) for high-impact and recurring incidents.
  • Maintain and update the Known Error Database (KEDB).
  • Identify trends and proactively detect potential issues to prevent incidents.
  • Collaborate with technical teams to implement permanent solutions.
  • Maintain accurate problem records, actions, and results within the ITSM tool.
  • Facilitate problem review meetings and ensure timely resolution.
  • Provide regular reports on problem trends, resolution timelines, and corrective actions.
  • Manage and oversee all activities related to Change Management processes.
  • Review and assess Change Requests (RFCs) for completeness, risk, and impact.
  • Ensure that all changes follow standardized methods and procedures. '
  • Track and monitor change implementation to ensure alignment with business goals.
  • Conduct Post-Implementation Reviews (PIRs) and document lessons learned.
  • Maintain the Change Schedule (Forward Schedule of Change - FSC).
  • Provide reports and insights on change success rates, failure analysis, and continuous improvement


  • Makati City, National Capital Region, Philippines Metropolitan Bank and Trust Company Full time ₱900,000 - ₱1,200,000 per year

    Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career....


  • Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...


  • Makati City, National Capital Region, Philippines NISPI Full time ₱100,000 - ₱120,000 per year

    We are looking for an experienced Change Management Lead to drive organizational transformation across our enterprise. This role focuses on the people side of change—ensuring that business processes, systems, technology, job roles, and organizational structures are effectively adopted and sustained.As a Change Management Lead, you will design and implement...


  • Makati City, National Capital Region, Philippines Rising Tide Digital, Inc. Full time $90,000 - $120,000 per year

    Job SummaryThe Change Management Lead serves as a key driver of organizational transformation by ensuring that change initiatives are effectively adopted and sustained across the enterprise. This role focuses on the people side of change-including changes to culture, business processes, systems, job roles, and organizational structure. The Change Management...


  • Makati City, National Capital Region, Philippines Metrobank Full time ₱500,000 - ₱1,000,000 per year

    Be #InGoodHands with Metrobank Position Title: Job Summary: Role Exposure: Apply a structured methodology and lead change management activities Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support communication efforts Enable the design,...


  • Makati City, National Capital Region, Philippines UPTC Full time ₱900,000 - ₱1,200,000 per year

    Job Qualifications:Bachelor's degree in Organizational Development, Business, Human Resources, Psychology, or any related discipline.At least 7 years of hands-on experience leading organizational change programs or serving as an internal change consultant in large, complex environments. (Non-negotiable)Demonstrated success in driving enterprise-wide...

  • Change Manager

    2 days ago


    Makati City, National Capital Region, Philippines KPMG R.G. Manabat & Co. Full time $104,000 - $130,878 per year

    Key ResponsibilitiesSupport clients in their transformation journeys by designing and implementing effective change management strategies and plans to maximize adoption and minimize resistance.Collaborate with the workstream leads to develop training programs and materials, ensuring users are well-educated on the new system and maintaining clear...


  • Makati City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Assess the impact of proposed changes and evaluate organizational readinessIdentify key stakeholders, analyze their influence, and develop targeted engagement strategiesRecognize potential risks associated with change and formulate mitigation plansProactively manage resistance through structured and strategic approachesMonitor and assist in resolving issues...

  • Change Manager

    1 week ago


    Makati City, National Capital Region, Philippines Aon Full time $80,000 - $120,000 per year

    We are looking for a dedicated individual to join us as Change Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities.This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees....


  • Makati City, National Capital Region, Philippines beBeeProblemManagement Full time ₱2,400,000 - ₱3,600,000

    Job TitleWe are seeking a skilled Problem Management Specialist to join our team.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for leading root cause investigations, driving permanent solutions, and ensuring continued IT service reliability.Main Responsibilities:Facilitate root cause...