Problem and Change Management Lead

6 days ago

Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱1,500,000 - ₱2,500,000 per year

Brief Description of Work and Responsibilities:

  • Lead and manage the end-to-end Problem Management process.
  • Conduct Root Cause Analysis (RCA) for high-impact and recurring incidents.
  • Maintain and update the Known Error Database (KEDB).
  • Identify trends and proactively detect potential issues to prevent incidents.
  • Collaborate with technical teams to implement permanent solutions.
  • Maintain accurate problem records, actions, and results within the ITSM tool.
  • Facilitate problem review meetings and ensure timely resolution.
  • Provide regular reports on problem trends, resolution timelines, and corrective actions.
  • Manage and oversee all activities related to Change Management processes.
  • Review and assess Change Requests (RFCs) for completeness, risk, and impact.
  • Ensure that all changes follow standardized methods and procedures. '
  • Track and monitor change implementation to ensure alignment with business goals.
  • Conduct Post-Implementation Reviews (PIRs) and document lessons learned.
  • Maintain the Change Schedule (Forward Schedule of Change - FSC).
  • Provide reports and insights on change success rates, failure analysis, and continuous improvement

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