Customer Engagement Specialist

10 hours ago

Davao City, Davao, Philippines Flatworld Solutions Philippines Full time ₱204,000 per year

Customer Engagement Specialist (Email Support)

Job Overview: As a Customer Engagement Specialist (Email Support) you will be the primary point of contact for our customers, ensuring their inquiries are addressed with precision and care, and fostering strong customer relationships.

Salary:

  • Php 17,000 (this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account specific incentives, etc)

Perks:

  • Free daily meals
  • Wellness programs
  • Paid time off
  • Continuous professional development
  • Office locations: KSS Building Buhangin and Aeon Towers, Bajada, Davao City

Key Responsibilities:

  • Address customer inquiries with well-crafted email responses.
  • Tailor communication to meet customer needs effectively.
  • Provide a consistent and positive customer experience.
  • Foster lasting customer relationships.
  • Efficiently resolve customer issues.
  • Keep customers informed about ongoing promotions and new product offerings.
  • Stay updated with process changes and adapt swiftly.

Work Schedule:

  • Graveyard Shift

Ideal Candidate:

  • Strong email communication skills with the ability to craft thoughtful and personalized responses.
  • Proven track record of maintaining positive customer relationships.
  • Quick learner with the ability to adapt to new information and processes.
  • Experience in customer service, particularly in email support is preferred.

Job Type: Full-time

Pay: From Php17,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Staff meals provided

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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