Customer Operations Specialist

9 hours ago

Davao City, Davao, Philippines Phoenix Petroleum Philippines, Inc. Full time

Job Description:

Compliance

  • Acts within strict HSSE, company policies, and guidelines, leading by example
  • Resolve compliance issues that may impact themselves, the office, or customer environments

Escalations and Issue Resolution

  • Through collaborative leadership, drive resolution of customer issues in liaison with partners from other functions such as Depot Operations, Sales, Finance Operations, HR, Purchasing, Merchandising, CRMU, IT,

Customer Operations

  • Act as the first line of contact for Customers or Sales dissatisfaction issues related to services being offered

Continuous Improvement

  • Use Continuous Improvement tools such as visual management, staff standard work, and the versatility matrix to improve daily operations management
  • Recommend and support a pipeline of CI activities with Operations Lead

Business Partner Engagement

  • Build strong relationships with Account Managers and other stakeholders
  • Liaise regularly with business stakeholders to ensure access to all relevant information to perform effectively in assigned roles
  • Support Operations Lead in business reviews

Qualifications:

  • Previous experience in Customer Service or Customer Operations
  • Bachelor's degree in any related field
  • Experience working with stakeholders and facilitating remote communication.
  • Evidence of thriving in a fast-paced, high-energy, and demanding working environment where the ability to prioritize tasks is essential.
  • Evidence of an orientation towards learning and application of learning to problem-solving
  • Working knowledge of LEAN or other CI tools
  • Proficiency in SAP, Google, and Microsoft Applications

Job Type: Full-time

Work Location: In person

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