Customer Success Specialist

3 days ago

Davao City, Davao, Philippines Global Staff Network Full time ₱900,000 - ₱1,200,000 per year

Position: Customer Success Support

Schedule: Monday to Friday, 6:00 AM 3:00 PM (Philippine Time)

Location: Matina IT Park, Davao City

Work Setup: Onsite

Overview

We are looking for a proactive and operationally minded Customer Success Specialist to join our growing team. In this role, you'll serve as one of the first points of contact for our customers resolving concerns, guiding them through product adoption, and shaping a seamless customer experience. Beyond support, you'll contribute to building better processes, improving efficiency, and helping our customers succeed at every stage of their journey.

Key Responsibilities
  • Serve as a frontline representative through calls, chats, and messages, ensuring prompt and helpful support.
  • Troubleshoot and resolve customer concerns efficiently, escalating complex issues when necessary.
  • Mentor and train remote support staff to deliver consistent, high-quality service.
  • Develop and maintain clear training materials, documentation, and video guides for both customers and internal teams.
  • Conduct follow-up calls with trial users to guide product adoption and encourage long-term engagement.
  • Manage customer interactions, deals, and activity tracking using HubSpot.
  • Partner with the Customer Success team to analyze product usage data, identifying trends and areas for improvement.
  • Collaborate daily with colleagues via Slack and Microsoft Teams to stay aligned on tasks and updates.
  • Create and deliver engaging product demonstrations using Articulate Storyline or similar tools.
  • Capture recurring customer feedback and share insights with Product and Sales teams to improve features and workflows.
Qualifications
  • 2-3 years of BPO experience, with strong exposure to customer service and technical support.
  • Excellent communication skillsconfident in handling calls, live chats, and customer interactions.
  • Strong technical aptitude with the ability to quickly learn and adapt to new software and tools.
  • Problem-solving mindset with a focus on efficiency and practical solutions.
  • Experience in process improvement, with an interest in setting up automations and leveraging AI to streamline workflows.
  • Strong collaboration and teamwork skills, thriving in an ambitious and high-performing team culture.
  • Operational mindset with the ability to document, refine, and improve processes for greater consistency and efficiency.
Benefits
  • Day-shift schedule
  • Free coffee and snacks
  • Competitive salary
  • 13th-month pay
  • Paid annual leave
  • HMO coverage
  • Life insurance
  • Birthday leave

  • Customer Success Specialist-SaaS

    3 days ago

    Davao City, Davao, Philippines Global Staff Network Full time ₱400,000 - ₱800,000 per year

    Job Position: Customer Success Specialist Schedule: Monday to Friday | 6:00 AM to 3:00 PM PH Time Setup: Onsite Location: Matina IT Park, Davao City About the Role Were looking for a proactive and technically adept Customer Success Specialist to join our team. In this role, youll be the primary point of contact for new and existing customers,...

  • Customer Success Specialist-SaaS

    3 days ago

    Davao City, Davao, Philippines Global Staff Network Full time

    Job Position: Customer Success SpecialistSchedule: Monday to Friday | 6:00 AM to 3:00 PM PH TimeSetup: OnsiteLocation: Matina IT Park, Davao CityAbout the RoleWere looking for a proactive and technically adept Customer Success Specialist to join our team. In this role, youll be the primary point of contact for new and existing customers, helping them...

  • Senior Customer Success Manager

    2 weeks ago

    Davao City, Davao, Philippines Bachy Soletanche Singapore Full time ₱900,000 - ₱1,200,000 per year

    Report discriminatory job ad to TAFEPRoles & ResponsibilitiesWhy NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for...

  • Customer Success Support Representative

    3 days ago

    Davao City, Davao, Philippines Dash10 Managed Services Full time ₱250,000 - ₱450,000 per year

    Are you passionate about helping people and creating outstanding customer experiences? We're looking for a Customer Success Support Representative to be part of that mission. In this role, you'll be the friendly face (and voice) our customers rely on, guiding them through the platform, answering their questions, and ensuring they get the very best value....

  • Customer Support Specialist

    7 days ago

    Davao City, Davao, Philippines Connext Full time ₱150,000 - ₱250,000 per year

    Connext Global Solutionsis a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for aCustomer Support Specialistwho will be working with Connext's Client in...

  • Customer Support Specialist

    2 weeks ago

    Davao City, Davao, Philippines Zywave Full time $40,000 - $80,000 per year

    Brief DescriptionSupport Specialist – Customer ExperienceZywave is a leading SaaS (Software as a Service) company, providing innovative solutions to our customers. As a Support Specialist, you will play a crucial role in helping our customers use and troubleshoot our software products.Are you a customer support superstar looking to make a difference? Look...

  • Customer Experience Specialist

    2 weeks ago

    Davao City, Davao, Philippines Full Potential Solutions Full time $40,000 - $60,000 per year

    About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Customer Banking Specialist

    3 days ago

    Davao City, Davao, Philippines Commonwealth Bank Full time ₱900,000 - ₱1,200,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:Roster (part time hours per weekMonday9.15am - 1.15pmTuesday9.15am - 1.15pmWednesday9.00am - 1.15pmThursday9.15am - 1.15pmFriday9.00am - 1.15pmDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team...

  • Customer Support Specialist

    1 week ago

    Davao City, Davao, Philippines MultiplyMii Full time ₱1,200,000 - ₱2,400,000 per year

    Position Type:Part TimeLocation:Philippines (Remote)Schedule:Monday-Friday, at least 4 hours overlap within 9am-7pm CESTAbout The CompanyOur client is a fast-growing sleep supplement brand, founded in early 2023 and based in Amsterdam. Their mission is to help people sleep better, recover faster, and feel their best. With rapid growth (100K+ EUR monthly...

  • Customer Care and Telemarketing Specialist

    3 days ago

    Davao City, Davao, Philippines Dash10 Managed Services Full time ₱150,000 - ₱250,000 per year

    Are you confident, persuasive, and passionate about helping customers? We're looking for a motivated Customer Care and Telemarketing Specialist to join our team In this role, you'll make outbound calls, promote products and services, book appointments, and provide top-notch support. You'll also handle inbound inquiries, troubleshoot issues, and identify...