
ERP Support
3 days ago
Discover your 100% YOU with MicroSourcing
Position:
ERP Support
Location:
Global One Building, Eastwood, Quezon City
Work setup & shift:
Work from home | Night Shift
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
ERP Support
, you will:
- Provide technical support for our MerchantAg and VanguardAg customers.
- Solve diverse set of system issues (from customers or internal colleagues), with focus on application functionality and data setup.
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy technical concerns and find solutions
- Provide qualitative feedback and thoroughly document issues found within solutions while troubleshooting and track through resolution process
- Log all customer interactions in our Salesforce CRM and actively follow-up with appropriate colleagues to share real-time customer activity
- Create and escalate support tickets to the Business Management development team
- Communicate with quick turn-around response time via phone and email, in accordance with the service level commitment.
- Share knowledge within the team via documentation, on-going training, and participation in testing as needed as well as to ensure on-going improvements in quality and related services
- Encourage customer adoption of Ever.Ag's appropriate support channels (e.g., support portal)
- Stay up to date on releases and new release client communication
- Attend internal and customer meetings as requested
- Participate in other assigned projects
What You Need
Non-negotiables
- Bachelor's degree preferred and two years' experience in similar role -or- Associates and/or technical certification and four years of related experience.
- Previous experience with agricultural retail operations and/or enterprise resource planning (ERP) solutions
- Previous experience, and/or formal education, in financial accounting
Preferred Skills/expertise
- Customer Service Orientation: Discovers and meets underlying needs of customers; Follows through on requests and complaints; Becomes a trusted advisor to the customer
- Excellent written and verbal communication: Presents oneself clearly and articulately when speaking, assuring that others fully comprehend the intended message; Uses appropriate grammar tailored to the audience
- Analytical and Critical Thinking: Review and manage data with strong attention to detail; combine facts with likely possibilities; articulate and resolve problems
- Quality Focused: A recognition of the value of doing things the right way; having a high sense of integrity and thoughtfulness in your actions
- Action Oriented: A bias for action, when you see a problem, you solve it using your technical savvy and internal resources-
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%
For more information, visit
- Terms & conditions apply
-
ERP Specialist
3 days ago
Quezon City, National Capital Region, Philippines Rex Education Full time ₱800,000 - ₱1,200,000 per yearProvides technical knowledge as part of a team to develop and maintain enterprise data systems to meet business needs Assists in all help tickets related to ERP Support team and resolves and/or escalates to proper channels. Researches and analyzes all aspects of existing business practices and procedures. Creates detailed plans for execution and...
-
ERP Functional Consultant
3 days ago
Quezon City, National Capital Region, Philippines Agilis Group Full time ₱240,000 - ₱360,000 per yearThe ERP Functional Consultant is expected to perform the following:● Understand and analyze business requirements and provide functional solutions to meet the client's needs.● Configure and customize ERP systems to meet client requirements, including system setup, master data management, and transactional processes.● Develop functional specifications...
-
IT ERP Systems Officer
2 days ago
Quezon City, National Capital Region, Philippines Good Neighbors International Phils. Branch Inc. Full time ₱35,500 - ₱40,000 per yearIT ERP Systems Officer will be situated in the Head Office and will maintain and improve the technical systems of the organization. He/she will oversee system automation processes. Familiarity in Google-Apps Script, Make and other Third-Party Platforms for automated process workflows.Essential Responsibilities:Workflow Automation and ERPLead the maintenance...
-
ERP Functional Consultant
4 weeks ago
Quezon City, National Capital Region, Philippines Direc Business Technologies Inc. Full timeJob DescriptionConduct Business Process AnalysisPrepare Configuration of DatabaseConduct End-User TrainingProvide post go-live supportHelp customers evaluate and implement improved processesDirect clients in defining financial and business processes for software implementationsSolve issues related to system implementationMinimum QualificationsHighly...
-
ERP Application Analyst
3 days ago
Marikina City, National Capital Region, Philippines Taylormade Construction and Realty Corp. Full time ₱600,000 - ₱1,200,000 per yearKey Responsibilities1. ERP Functional Support• Assist in ERP module configuration, testing, and deployment.• Collaborate with business users to gather requirements and translate them into system functionality.• Support user acceptance testing (UAT) and document results.• Help troubleshoot functional issues reported by users. Data & Master File...
-
ERP Application Analyst
3 days ago
Marikina City, National Capital Region, Philippines TaylorMade Construction and Realty Corporation Full time $40,000 - $80,000 per yearKey Responsibilities:ERP Functional SupportAssist in ERP module configuration, testing, and deployment.Collaborate with business users to gather requirements and translate them into system functionality.Support user acceptance testing (UAT) and document results.Help troubleshoot functional issues reported by users.Data & Master File ManagementAssist in...
-
ERP Support Specialist Lead
2 days ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱1,200,000 - ₱2,400,000 per yearDrive Innovation, Lead with ImpactBe at the forefront of global automotive solutions by leading ERP support and procurement excellence. This is your chance to build an international career while staying rooted at home. Work with global teams, master enterprise systems, and make your mark in the automotive industry through innovation, collaboration, and...
-
ERP Functional Consultant
3 days ago
Makati City, National Capital Region, Philippines iEminence Consulting Services Full time ₱1,200,000 - ₱2,400,000 per yearWe are looking for a solution-driven ERP/Manufacturing Consultant to lead ERP implementation projects across manufacturing, logistics, and supply chain operations. This role focuses on improving workflows, boosting efficiency, and delivering measurable business value. The ideal candidate combines ERP expertise with solid industry knowledge to design,...
-
ERP Functional Consultant
3 days ago
Makati City, National Capital Region, Philippines iEminence Consulting Services Full time ₱900,000 - ₱1,200,000 per yearWe are seeking a results-oriented and solutions-focused ERP/Manufacturing Consultant to join our growing team. This role plays a key part in ERP implementation and pre-sales activities, with a strong focus on manufacturing, logistics, and supply chain operations. The ideal candidate will bring technical expertise, industry knowledge, and hands-on ERP...
-
Accountant – ERP Systems Analyst
3 days ago
Mandaluyong City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearWe are seeking a detail-oriented and tech-savvy Accountant with ERP Systems experience to join our team. This role is responsible for managing financial transactions, ensuring compliance with accounting standards, and leveraging ERP systems to streamline processes, improve reporting accuracy, and support business operations.Key ResponsibilitiesAccounting &...