Technical Support Associates

2 days ago

Davao City, Davao, Philippines TORCH Solutions Full time ₱400,000 - ₱1,200,000 per year

We are seeking dedicated Technical Support Associates to join our dynamic team in Davao City, Davao del Sur. In this full-time role, you will be responsible for providing exceptional customer service and technical support to our valued clients. The role offers a relocation package to support your move to this vibrant location.

What you'll be doing

  • Responding to customer inquiries and troubleshooting technical issues via phone, email, and chat
  • Diagnosing and resolving hardware and software-related problems in a timely and efficient manner
  • Providing step-by-step guidance and explanations to help customers understand and use our products and services
  • Escalating complex issues to the appropriate team for further investigation and resolution
  • Documenting all interactions and maintaining accurate records in our customer relationship management system
  • Identifying and suggesting areas for product or service improvements based on customer feedback

What we're looking for

● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus)

● At least 6 months experience in technical support or client account management.

● Experience of troubleshooting hardware, software, network issues, or SaaS products

● High technical aptitude for troubleshooting complex issues across various platforms

● Strong critical thinking and analytical skills

● Quick comprehension of new technical concepts and updates

● Clear verbal and written communication, explaining complex concepts simply

● Calm and solution-focused in high-pressure situations

● Positive attitude and willingness to learn and grow

● Strong attention to detail and ability to prioritize tasks

● Team-oriented with a collaborative approach to resolving issues

● Ability to work with less supervision.

● Ability to work in a team environment

● Willing to work in shifting schedules

● Willing to render overtime if needed.

● Willing to work in-center.

If you are passionate about delivering exceptional customer service and are eager to be part of a forward-thinking organisation, we invite you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding career with us.

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