Technical Support

4 hours ago

Davao City, Davao, Philippines SixEleven Full time ₱408,000 - ₱420,000 per year

Job Description:

Issues Related to the Signamic LED Display

Technical Troubleshooting:

Guide clients through the Signamic Mobile App setup process

Diagnose and resolve common connectivity issues

General Customer Support: Handle a variety of non-technical inquiries, including questions about shipping, billing, and order status

Process Management: Accurately log, prioritize, and manage all support interactions and customer information within HubSpot (ServiceHub)

Schedule Alignment: Adhere to a work schedule aligned with US/Canadian Eastern Time (ET) business hours

Qualifications:

Experience: Minimum of 3–5+ years in a technical support or helpdesk role, preferably supporting a hardware or SaaS product

Live Communication: Proven expertise in handling phone and chat support with exceptional professionalism and clarity

Technical Aptitude: Strong ability to understand and troubleshoot Wi-Fi and mobile application connectivity issues, and explain technical steps to non-technical users

Communication (English): Outstanding verbal and written English skills required for speaking with US and Canadian clients

Tool Proficiency: Extensive working knowledge of a major CRM/ticketing system, specifically HubSpot

Customer Focus: Demonstrated ability to manage sensitive client situations (technical failures, shipping errors) with empathy and a focus on resolution

What We Offer

  • Competitive salary package aligned with experience and performance
  • Attractive benefits and monthly incentives
  • Clear opportunities for career growth and advancement
  • Comprehensive health insurance coverage
  • A positive, fun, and supportive work environment that values teamwork and professional development

Job Type: Full-time

Pay: Php34, Php35,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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