Director - Solutions

2 days ago

Philippines WNS Global Services, Inc. Full time $90,000 - $120,000 per year

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged

Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

The Presales and Solution Architect is responsible for shaping the overall technical solution for all new opportunities. owns the end-to-end presales across industry verticals in the Application Development & Maintenance (ADM), Managed Service Desk for Technology Service pursuits as a part of global dealsYou will be the technical and solution lead during presales from Technology Services team, working closely with clients to understand their IT applications service requirements, identify pain points, and design solutions. This includes facets from architecture, approach, sizing, integration of platforms and related deployment.

Responsibilities

  • As an Individual contributor (IC) should Architect custom Application Development Maintenance (ADM), Managed Service Desk (MSD) solutions aligned to client IT landscapes.
  • Lead RFP/RFI responses, including estimations, costs inputs for pricing, SOWs, and transition plans for large-scale outsourcing deals.
  • Design technical solutions in application development, modernization, maintenance, and support
  • Deliver compelling technical presentations and demos to C-level executives, with details of the solution, value propositions and delivery aspects.
  • Develop Managed Service Desk solutions (ITIL processes, tools like ServiceNow, Remedy , JIRA tickets for applicable multilingual L1, L2 support).
  • Knowledge of frameworks/methodologies such as Agile, DevOps, ITSM is required
  • Define governance models, KPIs, SLA's for ADM/Service Desk operations.
  • Build differentiated service offerings based on prospect relevant or evolving tech stacks (e.g., cloud-native apps, SaaS platforms, cybersecurity integration) based on evolving technology
  • Collaborate with partners (AWS/Azure, third party SaaS vendors) to create co-engineered solutions.
  • Hands on in estimation, preparation of pricing models, draft contractual clauses (SLA/OLA), and development of business case/ROI

Qualifications

o Bachelor's/master's in computer science, IT, or Engineering.o 15+ years in presales/solution architecture, with ADM, Managed Services, and Service Desk expertise.o Strong understanding of cloud environment (AWS/Azure), DevOps tools, and ITSM frameworks.o Certifications: AWS/Azure Architect, ITIL, TOGAF, PMP will be preferred.o Knowledge of frameworks/methodologies such as Agile, DevOps, ITSM is requiredo Proficiency in microservices, CI/CD, and AIOps for Managed Services will be a value addo Good communication (verbal and written) and analytical skills are a must, enabling effective interactions with both technical and business stakeholders up to the C-suite levelo Should be capable to deliver in a global multi cultural matrix environment

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