IT Service Desk Team Lead

15 hours ago

Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

About the role

We are seeking an experienced IT Service Desk Team Lead/Supervisor to join our rapidly growing team based in Taguig City, Metro Manila. In this full-time role, you will lead a team of IT support professionals / service desk analysts and be responsible for ensuring efficient and effective IT service delivery to our diverse client base.

What you'll be doing

  • Manage and oversee the daily operations of the IT service desk, including the assignment and prioritization of tasks, monitoring team performance, and driving continuous improvement
  • Provide leadership, coaching, and mentoring to team members to foster a positive and productive work environment
  • Collaborate with cross-functional teams to understand and address complex IT issues, ensuring timely and effective resolutions
  • Develop and implement process improvements, escalation procedures, and knowledge management strategies to enhance the team's efficiency and productivity
  • Prepare and present reports on team performance, service-level metrics, and customer satisfaction to key stakeholders
  • Participate in project planning and implementation, ensuring the IT service desk is prepared to support new technologies and services

What we're looking for

  • Minimum 2-3 years of experience in an IT service desk Team Lead - support management role, preferably in a fast-paced, technology-driven environment
  • Must be willing to work FULLTIME ONSITE and in a Graveyard / Shifting schedule
  • Amenable to work in Upper Mckinley, Taguig and in NOT fixed weekends off
  • Strong technical expertise and a good understanding of IT infrastructure, software, and service management best practices
  • Excellent problem-solving, critical thinking, and decision-making skills, with the ability to prioritize and manage multiple tasks effectively
  • Proven experience in leading and motivating teams, with a focus on driving continuous improvement and fostering a positive team culture
  • Exceptional communication and interpersonal skills, with the ability to liaise effectively with both technical and non-technical stakeholders
  • Familiarity with ITIL (Information Technology Infrastructure Library) frameworks and service management processes

What we offer

We are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary and comprehensive benefits package, we offer opportunities for career growth, ongoing training and development, and a collaborative, supportive work environment. We also prioritize work-life balance and encourage our employees to maintain a healthy lifestyle.

About us

We are a leading provider of innovative IT solutions and services, serving clients across a wide range of industries. We are known for our cutting-edge technology, exceptional customer service, and a strong commitment to our corporate values of innovation, integrity, and excellence. Join our team and be a part of our exciting journey as we continue to redefine the future of technology.

Apply now for this exciting opportunity to lead our IT Service Desk team

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