Service Desk Team Lead

1 day ago

Taguig, National Capital Region, Philippines J-K Network Manpower Services Full time ₱600,000 - ₱840,000 per year

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.

Position: Service Desk Manager

Company Industry: IT/ BPO Company

Work Location: BGC Taguig

Work Schedule: Shifting Schedule

Salary: Php 70,000 (Package)

Work Set-Up: Full Onsite

JOB DETAILS

  • Open to Bachelor's Degree of any related field
  • Manages all activities in the Delivery center
  • Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned
  • Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity
  • Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs & KPI's.
  • Performance of a single delivery center. Adherence to standards, measurement, and reporting of metrics
  • New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings
  • Willing to work ONSITE.

THIS IS FOR DIRECT HIRING~

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Benefits:

  • Flextime
  • On-site parking
  • Paid training

Work Location: In person

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