Customer Support Specialist

5 hours ago

Manila, National Capital Region, Philippines Unified Accounting & Tax, LLP Full time $30,000 - $40,000 per year

About the Role

We are seeking a dedicated Customer Support Specialist with a medical or nursing background to connect with customers, first responders, and healthcare professionals. This role involves following a structured call flow to gather feedback on their experience with our client's product. Persistence and professionalism are key—you'll be expected to continue reaching out until successful contact is made.

Responsibilities include but not limited to:

  • Make outbound calls to first responders and healthcare customers during US hours
  • Communicate with an American-like accent for clear and professional interactions
  • Follow provided scripts to ensure consistent messaging and accurate data collection
  • Maintain dedication to follow-up calls until contact is established
  • Document customer feedback and share insights with the team

Requirements:

  • Bachelors degree in medical or nursing background
  • At least 2 years experience handling inbound and outbound calls in the BPO healthcare space
  • Excellent communication skills and professionalism in customer outreach
  • Ability to follow structured scripts and processes
  • Availability for part-time work (10–20 hours/week) during US shift hours

System requirements:

  • Computer Processor: At least i5, 6th generation for both primary and back up computers
  • Computer Memory/RAM: At least 8.00 GB for both primary and back up computers
  • Computer OS: Windows or Mac
  • Extra Monitor
  • MS Office License
  • Internet speed must be running on a 20+ Mbps wired plan (at least 10 Mbps for back up)

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines 247 DDCT Full time ₱240,000 - ₱360,000 per year

    We are seeking a highly organized and proactive Customer Support Specialist to support our healthcare operations team with patient intake, follow-ups, and communication management. This role involves regular interaction with patients, healthcare providers, and insurance companies through inbound and outbound calls. The ideal candidate will have excellent...

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Atticus Advisory Solutions Full time ₱600,000 - ₱800,000 per year

    As part of the Customer Support team, you will serve as the primary support resource for the clients, developing deep expertise in our products and resolving a wide range of functional and technical issues. You will take full ownership of incoming cases performing analysis, troubleshooting, and delivering solutions while collaborating with senior...

  • Customer Technical Support Specialist

    5 hours ago

    Manila, National Capital Region, Philippines Travelport Full time ₱1,200,000 - ₱2,400,000 per year

    Position Overview:We are seeking a dynamic and experienced Senior Customer Technical Services Specialist to join our team. The ideal candidate will play a critical role in ensuring customer satisfaction and technical issue resolution by providing advanced-level support for our product and services. Acting as a subject matter expert, this role is responsible...

  • Customer Support Specialist

    4 hours ago

    Manila, National Capital Region, Philippines Sinch Full time ₱1,200,000 - ₱2,400,000 per year

    At SimpleTexting, we're seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you'd be the heart and soul of...

  • Customer Support Specialist

    3 hours ago

    Manila, National Capital Region, Philippines Hitachi Energy Full time ₱900,000 - ₱1,200,000 per year

    The OpportunityTheCustomer Support Specialistprovides internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction..How You'll Make An ImpactYou will ensure the timely resolution of customer issues received...

  • Technical Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱900,000 - ₱1,200,000 per year

    Technical Customer Support SpecialistSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral...

  • REMOTE: Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Nowcom Global Services, LLC Full time ₱250,000 - ₱500,000 per year

    Work from home opportunitiesCandidate must have his/her own machine (we have Telecommute Program, certain amount will be reimbursed every 30 days upon employment)Candidate must have a stable internet not lower than 50mbpsTHIS POSITION IS FOR NIGHT SHIFT, CANDIDATE MUST BE WILLING TO START ASAPOPEN TO CANDIDATES WITHIN NCR & NEARBY PROVINCES ONLYGRAVEYARD...

  • IT Support Specialist

    4 hours ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time ₱100,000 - ₱120,000 per year

    IT Support Specialist– Elevate Healthcare Technology, 100% RemoteDo you thrive in fast-paced environments, love tackling tech challenges, and want to advance healthcare technology? If you have experience as an IT Support Specialist, IT Generalist, Technical Support Officer, Systems Administrator, Helpdesk Analyst, Network Support Technician, Desktop...

  • Customer Support Manager

    1 week ago

    Manila, National Capital Region, Philippines CUBE Full time ₱900,000 - ₱1,200,000 per year

    CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.Why us? CUBE is a globally recognized brand at the forefront of...

  • Customer Support Specialist II

    3 hours ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱900,000 - ₱1,200,000 per year

    Role DetailsType of Support: Omnichannel (Voice, Chat)Training Schedule: Monday-Friday, 10:00 AM - 7:00 PM, M-F (GMT+8)Work Type and Location: Hybrid (Metro Manila)Expected Start Date: December 4, 2025 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new...