Customer Technical Support Specialist

2 days ago

Manila, National Capital Region, Philippines Travelport Full time ₱1,200,000 - ₱2,400,000 per year

Position Overview:
We are seeking a dynamic and experienced Senior Customer Technical Services Specialist to join our team. The ideal candidate will play a critical role in ensuring customer satisfaction and technical issue resolution by providing advanced-level support for our product and services. Acting as a subject matter expert, this role is responsible for diagnosing complex technical problems relating to our software, guiding other team members and serving as a liaison between team and senior management. This role requires strong leadership skills, technical expertise, and excellent customer service skills.

Key Responsibilities:

  • Provide technical support of the full Travelport product range.
  • Support a team of technical support specialists, providing guidance where necessary
  • Work with the Team Leaders and Customer Technical Services Manager to understand team goals and objectives and monitor performance against targets.
  • Act as a technical escalation point for complex customer issues, ensuring prompt and effective resolution.
  • Collaborate with cross-functional teams, including Commercial, Product Development and GCE, to address customer needs and improve service delivery.
  • Assist with the development and implementation of strategies to enhance customer satisfaction and loyalty.
  • Work with Team Leaders to analyze team performance metrics and assist with the implementation of continuous improvement initiatives.
  • Stay updated on industry trends and best practices in customer support and technical services.
  • Manage incidents from all channels including but not limited to; Phone, Web Submit, Chat, and Email.
  • Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.
  • Promote Travelport self-service options to customers including MyTravelport.
  • Coordinate resources in the Technical Services team to ensure coverage and appropriate handling of all Cases, Incidents, Catalog Tasks.
  • Attend regular team meetings and provide input into performance reviews, and training sessions to enhance team capabilities.

Who we are looking for in this role:

  • Proven experience in a technical support role, time in a leadership or supervisory position is preferred but not essential.
  • An individual who can foster a positive and collaborative team environment, promoting a culture of excellence and accountability.
  • Fluent English (spoken and written) skills required.
  • Ability to develop strong customer and internal relationships through a collaborative, consultative, reliable, and empathetic approach.
  • Strong team player
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Ability to work under pressure and manage multiple priorities effectively.
  • Someone with the ability to collaborate effectively across cultures and geographical regions

  • Technical Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱900,000 - ₱1,200,000 per year

    Technical Customer Support SpecialistSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time $5 - $8

    Skilled Wound Care is seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone,...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines ClickUp Full time ₱900,000 - ₱1,200,000 per year

    At ClickUp, we're not just building software. We're architecting the future of work In a world overwhelmed by work sprawl, we saw a better way. That's why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos,...

  • Senior Customer Technical Services Specialist

    2 days ago

    Manila, National Capital Region, Philippines Travelport Full time ₱1,200,000 - ₱3,600,000 per year

    Senior Customer Technical Services SpecialistPosition Overview:We are seeking a dynamic and experienced Senior Customer Technical Services Specialist to join our team. The ideal candidate will play a critical role in ensuring customer satisfaction and technical issue resolution by providing advanced-level support for our product and services. Acting as a...

  • Technical Customer Support

    2 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱144,000 - ₱600,000 per year

    TECHNICAL CUSTOMER SUPPORTWork Location: This is a remote position. Employees work from home and can be located anywhere in the Philippines.Work Schedule: In this role you'll be working U.S. traditional hours (Philippine night shift).ROLE OVERVIEWThe Technical Customer Supportrole is a detail-oriented and customer-focused role reporting to the Technical...

  • VoIP Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Intouch Tech Ltd Full time ₱450,000 - ₱900,000 per year

    Job Summary:We are seeking a skilled and customer-focused VoIP Technical Support Specialist to join our support team. In this role, you will provide technical assistance and configuration support for 3CX, Yeastar and Bicom VoIP telephony systems. The ideal candidate will have hands-on experience with VoIP applications and hardware, possess excellent...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Domain Full time ₱80,000 - ₱120,000 per year

    Company OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines New Era Technology Full time ₱1,200,000 - ₱2,400,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Apex Fintech Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Who We AreApex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million...

  • Technical Support Specialist II

    2 days ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱40,000 - ₱60,000 per year

    Role DetailsType of Support:Omnichannel (Mix of Voice and Non Voice)Contract Type:Full timeTraining Schedule:Monday to Friday, 8am to 5pm Manila TimeWork Schedule:Monday to Friday, 10pm to 7am Manila TimeWork type and Location:Hybrid, Metro ManilaStart Date:November 17, 2025About UsAbout UsCrescendorepresents peak CX performance in the AI era. We combine...