Customer Service Representative

3 days ago

Manila, National Capital Region, Philippines Touch Support Full time $600 - $1,000

Customer Service Representative

Required work experience: not required

Full-time, remote work

Who are we?

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 500 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.

Our position is completely a work-from-home position, and we have long experience and success with training and onboarding new team members online.

For that reason, we are accepting applications from anywhere in the Philippines

Requirements:

  • Excellent communication skills in the English language, as our clients are primarily US-based
  • Passion for working with people and helping them to get their stuff work
  • Strong interest in developing a career in the IT field
  • Readiness to learn at a fast pace
  • Solution-oriented mindset and passion for resolving problems
  • Readiness to lend a helping hand and pass on the knowledge as you grow with the company
  • Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable schedule
PM - 4 AM PST
AM - 12 PM PST
PM - 8 PM PST

* Kindly note that shifts may begin an hour earlier or later throughout the year due to working within U.S. time zones.

Responsibilities and goals you'll own:

  • Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
  • Assist in onboarding, educating, and supporting our customers through their journey
  • Help and guide our customers with technical and billing-related questions.
  • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
  • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
 

What do we offer?

  • Work from home
  • Salary range - $600 - $1000
  • Learning from scratch
  • The promotional path is clearly defined, and you will know what's required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well
  • You will be able to further your development with valuable certifications paid for by the company.
  • A young and friendly international team Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.
 

Please submit your application in English. Applications submitted in any other language will not be considered.

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines Fastrising Full time ₱30,000 - ₱40,000 per year

    Company DescriptionUp to 40k offerRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Metro Manila. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing excellent support. They will interact with customers...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines Remote VA Full time ₱1,500,000 - ₱2,500,000 per year

    Job Title: Customer Service Representative (Amazon Experience) – Remote, Full-TimeJob Description:We are looking for a highly skilled and personable Customer Service Representative (CSR) with previous Amazon experience to join our growing remote team. This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking,...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines Elevate Calls Full time ₱280,000 - ₱420,000 per year

    Customer Service Representative - Healthcare Accounts (AthenaOne EMR)Company: Elevate Calls Inc.Location: Permanent Work From HomeJob Type: Full-time Elevate Calls Inc, seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines Remitly Full time ₱2,500,000 - ₱4,500,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱15,000 - ₱25,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines ALL ASIA MANPOWER SERVICES, INC. Full time ₱250,000 - ₱500,000 per year

    About the role We are seeking a talented and enthusiastic Customer Service Representative to join our dynamic team at ALL ASIA MANPOWER SERVICES, INC.'. This is a full-time position based in Metro Manila, providing exceptional customer service through non-voice channels.What you'll be doingResponding to customer inquiries and requests via email, chat, and...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines Rippedboxstation Full time ₱250,000 - ₱500,000 per year

    Position: Customer Service RepresentativeNumber of hours: 10-20 hours/week, Night shiftJob duration: Project-basedWork Location: Onsite; Lagro, Quezon CityTasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information about...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines Remote VA Full time ₱150,000 - ₱250,000 per year

    Job Title: Customer Service Representative – Apparel eCommerceLocation: Remote Employment Type: Full-Time Work Hours: 9AM-5PM ESTJob Overview:We are seeking a detail-oriented Customer Service Representative with strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers. This role...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines 360training Full time ₱250,000 - ₱450,000 per year

    360training is a rapidly growing leader in online training and certification across a wide range of industries and professions. provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today's...

  • Customer Service Representative

    1 day ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱216,000 - ₱295,200 per year

    URGENT HIRING: Customer Service Representative (Healthcare Account) Work Location: Bridgetown, Quezon City Earn up to Php 24,600 PackageWe're looking for passionate and driven individuals to join our Healthcare Account as Customer Service RepresentativesThis opportunity is open for Fresh Graduates and those with No BPO Experience. Recruitment...