Customer Support Specialist

4 days ago

Manila, National Capital Region, Philippines Metacom Careers Full time ₱150,000 - ₱250,000 per year

Company Description

Metacom Solutions, based in the Philippines, is a leading information technology and services company offering competitive compensation packages, medical and life insurance benefits, and opportunities for personal and professional growth. Employees enjoy paid vacation and sick leave, comfortable office spaces—including sleeping quarters—and performance incentives. Metacom fosters team efficiency through company-sponsored events and promotes work-life balance through innovative programs. For more details about the company and career opportunities, visit our website.

Role Description

This is a full-time, on-site role based in Metro Manila as a Customer Support Specialist. Responsibilities include addressing customer inquiries, delivering excellent service, resolving technical issues, and ensuring customer satisfaction. As a key contact for customers, the Specialist will provide high-quality support and maintain professionalism in all interactions.

Qualifications

  • Strong Customer Support and Customer Satisfaction skills
  • Excellent Interpersonal Skills for effective communication and relationship-building
  • Experience in Technical Support, with the ability to diagnose and resolve technical issues
  • Analytical Skills to identify trends, evaluate information, and problem-solve efficiently
  • Proficiency in time management and ability to work collaboratively in a team-oriented environment
  • Flexibility to work in a fast-paced, on-site setting

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