training specialist

4 days ago

Bonifacio Global Metro Manila, Philippines Nespresso Ph (Exclusively distributed by Novateur Coffee Concepts, Inc,) Full time ₱900,000 - ₱1,200,000 per year

JOB OVERVIEW:

The Training Specialist will design, facilitate, and evaluate global and localized training programs aligned with business goals, while also driving hands-on learning through immersions, mystery shopper programs, store visits, and coaching.

Key responsibilities include:

  • Designing and facilitating onboarding, customer service, sales, and product trainings
  • Managing immersion programs and on-site learning
  • Overseeing the mystery shopper program and integrating insights into performance
  • Monitoring training effectiveness and providing actionable feedback

Qualifications

  • Bachelor's degree in Business Administration, Human Resources, Marketing, or a related field
  • Minimum of 3 years working experience in retail and sales training, learning and development, or a related field
  • Familiarity with coffee products, accessories, and machines (an advantage)
  • Experience in designing and facilitating core training programs in a corporate or customer-centric environment
Must be amenable to travel to the different branches of Nespresso Philippines

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