training specialist
4 days ago
JOB OVERVIEW:
The Training Specialist will design, facilitate, and evaluate global and localized training programs aligned with business goals, while also driving hands-on learning through immersions, mystery shopper programs, store visits, and coaching.
Key responsibilities include:
- Designing and facilitating onboarding, customer service, sales, and product trainings
- Managing immersion programs and on-site learning
- Overseeing the mystery shopper program and integrating insights into performance
- Monitoring training effectiveness and providing actionable feedback
Qualifications
- Bachelor's degree in Business Administration, Human Resources, Marketing, or a related field
- Minimum of 3 years working experience in retail and sales training, learning and development, or a related field
- Familiarity with coffee products, accessories, and machines (an advantage)
- Experience in designing and facilitating core training programs in a corporate or customer-centric environment
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