CSR Voice Healthcare

7 days ago

Pasay, National Capital Region, Philippines Conduent Full time ₱150,000 - ₱250,000 per year

Job Description:

Responsibilities:

• Assist members with questions, inquiries, issues, and status related to their healthcare and benefits coverage. 

• Manage a steady volume of incoming calls from customers while navigating multiple systems.

• Provide empathy and have the determination to deliver a comprehensive solution to these healthcare-related calls. 

Skills:

• Excellent customer service and communication skills 

• Empathetic 

• Fast learner

• Precise (accurate)

• Good team worker

• Ability to read and follow written instructions.

• Ability to independently learn how to do a task by reading 3rd party system documentation. 

• Ability to prioritize and manage time management.

• Ability to work the graveyard shift and weekends during Peak season

Qualifications:

  • Good communication skills (oral and written). Fluent in English.
  • Attained at least high school graduate or completed Senior high school.
  • 1 YEAR UP CALLCENTER EXPERIENCE
  • Can start ASAP.

We make our recruitment process convenient for you GET HIRED over the phone or walk in on our Conduent Career Hub site (G/F One E-com Bldg., MOA Complex, Pasay)

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